Sr. Process Manager - Personal Loans

We are seeking dedicated, disciplined, process professionals who excel in a team environment. This person will have excellent communication skills, attention to detail, and have the ability to adapt to change quickly. Being detail oriented along with the ability to connect dots among all the different teams/systems is key to success in this position. This is an excellent opportunity to continue your career in the field of Process Management. Must work with a team, as well as internal customers, downstream partners and third party vendors to understand and shape strategic intent and value to meet the business' key needs while considering operational capabilities, constraints and customer experience. A Process Manager for Personal Loans Servicing leads the development and implementation of business intent and requirements for acquisitions marketing and product strategies. Works with product owner, business analyst and intent owners, to develop clear business intent and requirements for the marketing initiative. Partners with downstream teams for managing the delivery of the initiative when applicable. Identifies ways to improve the customer experience all along the way. Perform, monitor and maintain processes to ensure they are followed correctly and help to resolve issues or escalate when necessary. Maintain and update process documents. Communicate updates with internal customers on new and existing processes and provide internal customer support as needed.