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The Systems Engineer provides end-customer focused technical sales support and influencing, technical management of the account, and is the trusted advisor. The Systems Engineer works as a team, along with a Territory Account Manager(s) and/or Partner Account Managers to sell RUCKUS networking solutions through a network of channel partners. The position of Systems Engineer will perform consultative solutions-based discussions to all levels of decision makers and will also provide technical demos, architectural and best practice designs, proof of concept trials, training, and presentations for end-customers, partners, prospects and at events.
Job Responsibility:
Pre-sales engineering network design, radio frequency passive and/or active planning, bill of material creation, sales opportunity engagement, and technical training individually or in larger group settings
Identifying and driving the development of a territory account plan based on awareness of the business economics and trends of the industries, including vertical markets
Have a working knowledge of RUCKUS Networks wireless, wired and software solutions
Act as a trusted technical advisor to end-customers and partners with the ability to differentiate and competitively position RUCKUS solutions
Assist the Territory and/or Partner Account Manager in driving revenue and selling solutions to achieve quota goals
Requirements:
Undergraduate or graduate degree (BS/BA minimum) in Electrical engineering
Networking Engineering
Information Technology
Management Information Systems
Computer Science
or equivalent proven work-related experience
Minimum 5 years pre-sales or equivalent experience working with route, switch, and Wi-Fi technologies
A professional or associate level networking industry certification such as Cisco CCIE, CCNA, Juniper JNCIA, Aruba, RUCKUS RCNI or RCWA, CWNA, etc. is preferred
Strong ability to support and manage the process of troubleshooting complex problems
Highly effective technical presentation skills
Strong verbal and written communications skills
Nice to have:
A proficient understanding of pre-sales engineering, technical sales processes, and critical account management
Ability to communicate both written and oral technical solutions to a variety of audiences that include executive level decision makers
Advanced understanding of end-customer business drivers and how to map these to a end-customer network environment, including identification of improvement areas in network design
Working knowledge of networking technical skills
specifically, 802.11 Wi-Fi technology evolution releases (Wi-Fi 5, 6, 7), RF antenna signal propagation behavior, best practices design and assessment, predictive heat map creation, wireless troubleshooting, wireless network optimization, IP routing and switching WAN/LAN design, setup and configuration, Layer 4-7 application services, security authentication methods and products, SASE, SD-WAN, RADIUS, AD, Virtualization environments/deployments, VM installations, (any of VMWare, KVM, Hyper-V, GCE, Azure, AWS), secure device/user onboarding solutions, etc. DevOps/REST or other common API programming knowledge a plus
General knowledge of the following areas of specialization: Cloud services (SaaS)
VLAN
security
VoIP
QoS wired/wireless
BYOD/MDM
P2P
mesh
wireless controller architectures
Wi-Fi protocols and transmission, RF design, indoor and outdoor wireless deployments
packet capture/analysis tools
and WLAN security
Working knowledge of wi-fi design tools such as Ekahau and Hamina, etc.
What we offer:
medical, dental, and vision plans
life and accidental death insurance
a 401(k) plan
participation in the Company’s Incentive Plan
eleven paid holidays in a full calendar year
two weeks of paid vacation (prorated based on start date)
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