Sr. Practice Manager Job at University of Rochester (Rochester)

Job Description

Sr. Practice Manager is responsible for the day-to-day management and strategic oversight of a high-volume Neurosurgery & Neuromedicine Pain ambulatory practice comprising 30+ exam rooms and procedural space. Working in close partnership with departmental and senior leadership, this role is accountable for driving operational efficiency, monitoring and improving key ambulatory performance metrics, ensuring high-quality care delivery, enhancing the patient experience, and supporting strong financial performance. The Manager leads a diverse, professional team of non-clinical staff using the ICARE framework (Integrity, Compassion, Accountability, Respect, Excellence), fostering a culture of collaboration, inclusion, and continuous improvement. Responsibilities include performance management, staff development, and workforce planning to ensure optimal staffing and service levels. In addition, the Sr. Practice Manager oversees the clinical facility’s operations, ensuring compliance with all regulatory requirements, safety standards, and organizational policies. This includes coordination with clinical leadership to maintain a safe, efficient, and patient-centered environment.

Job Responsibility

Responsible for the day-to-day management and strategic oversight of a high-volume Neurosurgery & Neuromedicine Pain ambulatory practice comprising 30+ exam rooms and procedural space
Accountable for driving operational efficiency, monitoring and improving key ambulatory performance metrics, ensuring high-quality care delivery, enhancing the patient experience, and supporting strong financial performance
Leads a diverse, professional team of non-clinical staff using the ICARE framework (Integrity, Compassion, Accountability, Respect, Excellence), fostering a culture of collaboration, inclusion, and continuous improvement
Oversees the clinical facility’s operations, ensuring compliance with all regulatory requirements, safety standards, and organizational policies
Manage operations for a 30+ Neurosurgical/multispecialty clinic
Ensures adherence to proper patient registration and insurance pre-verification processes
Responsible for the management of Neuromedicine Pain Program, including direct supervision of the Pain Management staff
Prepares and maintains weekly staffing schedules
Collaborates with providers to develop and maintain scheduling templates
Manage and monitor volume of patients in clinic and assign providers exam and dictation space
Responsible for identifying and executing process improvements
Develops and implements all policies, procedures, and objectives related to quality improvement, patient safety, signage requirements, environmental and infection control, accreditation standards, and financial performance
Establishes and tracks performance improvement goals for Neurosurgery
Responsible for maintaining high levels of quality service, environment and compliance with local, state and federal regulation and standards
Oversee completion and submission of quality reports
In collaboration with practice providers(s), oversee clinical compliance for quality assurance, documentation, and reporting
Ensure compliance with standard, HIPAA, OSHA and JCAHO policies
Develop and train /practice for emergency and disaster planning protocols
Understands and enforces patient rights and organizational ethics philosophies
Responsible for staff management of a large clinic consisting of 30+ exam rooms, including recruitment, hiring, onboarding, orientation, training, development, and performance evaluation of non-clinical staff
Collaborates with the Nurse Manager to provide oversight and support for ambulatory clinical staff
Ensures completion and documentation of all new hire onboarding and annual mandatory training requirements
Conducts timely and comprehensive end-of-probation and annual performance appraisals
Manages and approves staff requests for time off, overtime, and other scheduling needs
Actively monitors employee engagement and serves as a change management leader
Leads performance management processes, including coaching, progressive discipline, and corrective action
Monitor charge reconciliation process, including the production of weekly reports
Assists in preparing annual and capital budgets
Responsible for control and accuracy of petty cash, cash reconciliation, and balancing of daily deposits
Develop cost reduction and expense management initiatives in collaboration with site medical director
Process pharmaceutical, supply and other types of orders timely and accurately from approved vendor lists
Maintain provider schedules to ensure adequate visit volumes for patient access and financial performance
Oversee the bi-annual inventory process
Access and interpret Press Ganey patient satisfaction survey data and regularly share results with providers and staff
Serve as a patient relations advocate by demonstrating skills in resolving difficult patient complaints and concerns
Attend monthly meetings per department requirements
Act as liaison with property managers to manage and address issues with property/facility
Prepare Ambulatory Metric reports to review with Department Leadership
May serve as eRecord superuser
May participate on ambulatory committees to review best practices

Requirements

Associate's degree preferably with coursework in business administration or health care administration and 3 years administrative experience required and 2 years management experience in healthcare required
Electronic Medical Record (EMR) skills with expert proficiency in all aspects, including Master Scheduling and Billing knowledge
Advanced knowledge of medical practices, terminology, and reimbursement policies
Intermediate Microsoft Outlook email skills (open new, to, cc, send)
Intermediate electronic filing skills (name a file, save file, save as)
Advanced typing skills
Advanced proficiency with Microsoft Word and Excel
Travel to office sites

Nice to have

Bachelor's degree preferred
Excellent interpersonal, communication (written and verbal) and organizational skills
Must be able to effectively deal with difficult situations in a poised and highly professional demeanor
Strong knowledge of professional fee billing rules and regulations
Strong analytical ability and attention to detail
Notary License within 1 year preferred

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Sr. Practice Manager

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