Sr Personalization Manager Job at Robert Half (Nashville)

Managers Control Self-Assessment Sr. Manager

Individuals in MCA are responsible for designing and implementing a comprehensiv...

Location

Ireland , Dublin

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
Ability to identify, measure, and manage key risks and controls
Strong knowledge in the development and execution for controls
Proven experience in control related functions in the financial industry
Proven experience in implementing sustainable solutions and improving processes
Understanding of compliance laws, rules, regulations, and best practices
Understanding of Citi’s Policies, Standards, and Procedures
Strong analytical skills to evaluate complex risk and control activities and processes
Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level
Strong problem-solving and decision-making skills

Job Responsibility

Accountable for managing and overseeing a team of employees
Manages, plans and conducts a broad range of deliverables for projects
Manages and executes strategic design and process improvement projects across the enterprise
Lead cross-functional projects, ensuring alignment between solutions and business objectives through effective communication
Support control activities of the Managers Control Self-Assessment (MCA) program, also known as Risk & Control Self-Assessment (RCSA)
Assist & oversee the MCA program, including the annual/semi-annual/quarterly/monthly attestation, quality oversight, and related reporting
Identify, analyze, and assess potential risks, ensuring timely identification and remediation of significant control issues and operational events
Support the execution of the MCA in accordance with the ORM Policy & Framework, as well as applicable Policies, Standards, and Procedures
Develop and maintain ORM tools and methodologies to support accurate and consistent assessments of the risk and control environment
Regularly monitor key performance indicators (KPIs) and evaluate the effectiveness of risk and controls

Fulltime

Issue Management Sr. Analyst

Working at Citi involves joining a team of more than 230,000 dedicated people gl...

Location

Mexico , Ciudad De Mexico

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum of 5-8 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
Ability to identify, measure, and manage key risks and controls
Strong knowledge in the development and execution for controls
Proven experience in control related functions in the financial industry
Proven experience in implementing sustainable solutions and improving processes
Understanding of compliance laws, rules, regulations, and best practices
Understanding of Citi’s Policies, Standards, and Procedures
Strong analytical skills to evaluate complex risk and control activities and processes
Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level
Strong problem-solving and decision-making skills

Job Responsibility

Help support for the coordination and comprehensive management of issues with key stakeholders
Help drive issue quality reviews ensuring compliance with Issue Management Policy, Standards and Procedures
Help facilitate Business / Function Quality Control engagement across the full lifecycle of high impact issue remediations and key remediation programs
Help maintain a robust tracking and reporting issue inventory including issue quality metrics to provide visibility on the status of control gaps and Issues quality control processes highlighting risk and escalating concerns in timely manner
Implement sustainable solutions by addressing root causes
Utilize analytics to assess issue remediation trends, identify key risks, and develop insights for process improvement
Identify and analyze potential control gaps and operational risks across Citi, leveraging data analysis to assess impact and recommend proactive mitigation strategies
Help support key stakeholders to develop comprehensive corrective action plans to address identified control gaps or failures
Help incorporate lessons learned guidance into the development of corrective action plans, promoting continuous improvement and timely closure of issues
Ensure compliance with all relevant regulatory requirements and internal policies

What we offer

Global benefits supporting well-being, growth and work-life balance.

Fulltime

Reference Data Services Sr Manager

The Reference Data Services Sr Manager accomplishes results through the manageme...

Location

Philippines , City of Taguig

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6 to 10 years work experience, preferably in banking operations
3 to 5 years of experience managing a team
well-developed management skills and relevant experience managing operational functions
project management experience an advantage
amenable to nightshift

Job Responsibility

Manages complex and highly varying issues with significant potential impact on multiple operations' areas, with full management responsibility for one or more teams
lead projects, resolves escalated operations' issues and/or offer solutions at an advanced level
liaises with multiple Operations teams/departments
serves as analytical and/or procedural expert, representing a unit or team on cross functional processes or project deliverables
keeps abreast of the organization's operational procedures and best practices in business strategy and process/quality improvements, using such knowledge to recommend customized business solutions to internal clients
serves as subject matter expert in business, planning and analysis for operations area supported
acts as advisor or coach to new or lower level personnel on operational processes/procedures across multiple functions and/or departments
responsible managing overall resource management and allocation of work for assigned operations area for multiple teams/projects
influences and negotiates with senior leaders (across functions)
may communicate with external parties

What we offer

Global benefits
diversity programs
professional development opportunities

Fulltime

Canada Compliance Risk Management Sr. Analyst

The AVP, Canada Compliance Risk Management Sr. Analyst serves as a senior compli...

Location

Canada , Toronto

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years of experience
Knowledge of Compliance laws, rules, regulations, risks and typologies
A general understanding of securities trading and corresponding regulations with proven ability to prioritize and manage multiple responsibilities
Excellent research and analytical skills
Excellent written and verbal communication skills
Must be a self-starter, flexible, innovative and adaptive
Has the ability to operate with a limited level of direct supervision
Can exercise independence of judgement and autonomy
Acts as subject matter expert (SME) to senior stakeholders and/or other team members
Demonstrated interpersonal skills with the ability to work collaboratively and with people at all levels of the organization, as well as the ability to navigate a complex organization

Job Responsibility

Reviews and analyzes surveillance and trading activity data and assists with developing, maintaining, and performing surveillance reviews and reports as necessary
Identifies potential risks and escalates the issue to a designated supervisor/manager and the respective product coverage areas, as appropriate
Provides troubleshooting support on a wide variety of projects, including ad-hoc projects and regulatory exams directed by other organizations within the compliance and legal departments, to ensure they remain compliant with regulatory and legal requirements
Monitors adherence to ICRM’s risk policies and relevant procedures and remains abreast of any changes to regulations and/or policies to prevent risk and protect the organization
Assists with editing and maintaining ICRM program related materials and interacts with other areas within Citi in a collaborative manner to provide best-in-class surveillance support
Influences senior managerial decisions by advising, counseling, and contributing to team deliverables and projects that impact both the team and the business
Acts as a subject matter expert (SME) to senior stakeholders and/or other team members
Assumes both formal and informal leadership roles within team and assists in training and mentoring new team members upon their arrival
Assesses and mitigates risks to ensure that team projects and deliverables are uninterrupted, and that Citigroup’s reputation is safeguarded when business decisions are made
Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the company's reputation and safeguarding Citi, its clients and assets

Fulltime

Quality Assurance, Monitoring & Testing Sr. Group Manager

Individuals in Quality Assurance, Monitoring & Testing are responsible for the a...

Location

Costa Rica , Heredia

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

15+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
Ability to identify, measure, and manage key risks and controls
Demonstrate sound business judgment
Ability to see the big pictures with high attention to critical details
Develop and implement strategy and process improvement initiatives
In depth understanding of Citi’s businesses and functions and their risk profiles
Developing new ideas and improving current processes to proactively mitigate risks
Requires an ability to provide challenge and make recommendation for risk and controls remediation
Excellent knowledge in the development and execution for controls
Proven experience in control related functions in the financial industry

Job Responsibility

Manages large, potentially diverse teams of managers and/or senior professionals by providing leadership and direction through managers
Manage an innovative environment of diverse teams to encourage the development and implementation of robust control programs and strategies
Make critical decisions that are guided by functional objectives
Oversee the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy and Control Inventory
Drive assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality
Oversee routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance
Integrate stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner
Oversee quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process
Lead the Controls Testing Utility by assessing control design, designing control testing tools, developing control testing procedures, ensuring control testing transitions, dispositioning exceptions, and developing insights to address the root causes
Identify emerging operational risks in the context of the current economic, regulatory, and business environment and proposes measures the business could take to mitigate those risks

Fulltime

Sr. Product Manager

Kiddom is redefining how technology powers learning. We combine world-class curr...

Location

United States , San Francisco

Salary:

150000.00 - 200000.00 USD / Year

Kiddom

Expiration Date

Until further notice

Requirements

5+ years of product management experience, with proven success leading SaaS products at scale
Startup and growth experience – you’ve thrived in dynamic environments where priorities shift and ownership is essential
Proven track record managing the end-to-end lifecycle of complex products, from vision through launch and iteration
Strong strategic and execution instincts—you know when to focus on outcomes, when to experiment, and how to balance user needs with business opportunities
Exceptional communication and influence—you simplify complexity, inspire confidence, and align diverse stakeholders
Strong AI literacy—you’re comfortable shaping AI-powered experiences, partnering with technical teams to evaluate opportunities and bring them to market

Job Responsibility

Set vision and strategy for your product domain – Use market research, customer feedback, and data insights to define a roadmap that drives adoption, differentiation, and measurable impact
Drive execution at scale – Lead products from concept to launch and iteration, balancing innovation with speed and ensuring seamless delivery across thousands of classrooms
Shape transformative experiences – Partner with engineering, design, AI, and curriculum experts to deliver workflows and features that redefine how teachers and students engage with technology
Champion educator and student outcomes – Ensure every product decision ladders up to real-world value, whether saving teacher time, driving student progress, or scaling institutional adoption
Reimagine traditional workflows – Turn manual, outdated processes into intuitive digital experiences that unlock efficiency and insight
Lead with influence – Drive alignment across engineering, design, GTM, and leadership, creating clarity and momentum in complex, cross-functional environments
Build AI-powered solutions – Collaborate with researchers and engineers to integrate personalization, recommendations, and insights into the Kiddom experience

What we offer

Competitive salary
Meaningful equity
Health insurance benefits: medical (various PPO/HMO/HSA plans), dental, vision, disability and life insurance
One Medical membership (in participating locations)
Flexible vacation time policy (subject to internal approval). Average use 4 weeks off per year
10 paid sick days per year (pro rated depending on start date)
Paid holidays
Paid bereavement leave
Paid family leave after birth/adoption. Minimum of 16 paid weeks for birthing parents, 10 weeks for caretaker parents. Meant to supplement benefits offered by State
Commuter and FSA plans

Fulltime

Sr. Product Manager, AI

Kiddom is redefining how technology powers learning. We combine world-class curr...

Location

United States , San Francisco

Salary:

150000.00 - 200000.00 USD / Year

Kiddom

Expiration Date

Until further notice

Requirements

5+ years of product management experience, with significant work building or integrating AI/ML-powered products
Proven success leading SaaS products at scale, ideally with AI capabilities embedded in workflows or user-facing features
Startup and growth experience – you thrive in fast-moving environments where priorities shift and ownership is essential
Strong understanding of AI/ML systems, APIs, model lifecycle, and responsible AI practices
Ability to balance innovation and speed with ethical and educational responsibility
Exceptional influence and communication skills—you can simplify AI concepts, inspire teams, and drive alignment across technical and non-technical audiences

Job Responsibility

Set the vision for AI at Kiddom – Define how artificial intelligence transforms teaching and learning experiences, leveraging personalization, insights, and automation to deliver measurable impact
Shape AI-first experiences – Partner with AI researchers, engineers, and designers to bring intelligent features to market, from recommendations and tutoring assistants to predictive insights for educators
Translate research into products – Identify high-potential AI capabilities and evolve them into scalable, teacher- and student-facing solutions that drive adoption and outcomes
Drive experimentation and iteration – Run pilots, test new models, and iterate quickly to discover what resonates in real-world classrooms
Ensure trust, safety, and equity – Lead with responsibility, embedding fairness, transparency, and guardrails into all AI-powered features
Bridge technical and non-technical teams – Translate complex AI/ML concepts into user-centered strategies, aligning researchers, engineers, GTM, and curriculum teams
Champion outcomes, not features – Ensure AI delivers clear value: saving teachers time, helping students progress, and improving institutional decision-making

What we offer

Meaningful equity
Health insurance benefits: medical (various PPO/HMO/HSA plans), dental, vision, disability and life insurance
One Medical membership (in participating locations)
Flexible vacation time policy (subject to internal approval). Average use 4 weeks off per year
10 paid sick days per year (pro rated depending on start date)
Paid holidays
Paid bereavement leave
Paid family leave after birth/adoption. Minimum of 16 paid weeks for birthing parents, 10 weeks for caretaker parents. Meant to supplement benefits offered by State
Commuter and FSA plans

Fulltime

Payment Controls Strategic Execution Sr. Manager

Cash Services is an enterprise-wide utility providing financial integrity and ef...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
ability to identify, measure, and manage key risks and controls
track record leading control-related projects and programs
ability to see the big picture with high attention to critical details
develop and implement strategy and process improvement initiatives
comprehensive knowledge of Citi’s businesses and functions and their risk profiles
developing new ideas and improving current processes to proactively mitigate risks
requires an ability to provide challenge and make recommendation for risk and controls remediation
expert knowledge in the development and execution for controls
proven experience in control-related functions in the financial industry

Job Responsibility

provides leadership and direction through a large team of professionals and/or junior managers
provide leadership to drive optimization and efficiencies in projects
assist management in guiding and influencing decisions that conform to business objectives
assess the effectiveness of existing controls, identifying areas for improvement, and implementing necessary changes
continually drive and manage controls enhancements focused on increasing efficiency and reducing risk
drive execution of Enterprise Risk Management Framework and adherence with Risk Management / Compliance Policies
support oversight of the MCA program, including the annual/semi-annual/quarterly/monthly attestation, quality oversight, and related reporting
drive execution of the MCA in accordance with the ORM Policy & Framework, as well as applicable Policies, Standards, and Procedures
responsible for the assessment of activities and processes as per required Policies, Standards, and Procedures to strengthen risk management quality
responsible for the coordination and comprehensive management of issues with key stakeholders

What we offer

Citi global benefits
equal opportunity employer

Fulltime

Sr Personalization Manager

Robert Half

Location:
United States , Nashville

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 26, 2026

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