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The incumbent will be responsible for delivering a best-in-class employee experience for the defined span. Acting as the primary HR interface for employees and line managers during key moments that matter, the role involves resolving complex people-related situations, offering expert guidance on policies and processes, and ensuring alignment with business strategy. This includes leveraging deep knowledge of local laws, Unilever policies, and digital tools to drive transformation in the employee experience space. You will be part of a team committed to shaping a positive work culture and enhancing the everyday work life of our people, while actively contributing to Unilever’s journey toward a highly tech-enabled HR function.
Job Responsibility:
Partner with line managers to provide guidance on individual employee matters and HR processes
Resolve complex employee queries using HR policies, systems, legal knowledge, and sound judgment
Maintain and update knowledge platforms like UNA Hub and share insights to improve HR technology
Support employee relations (ER) casework, ensuring compliance with employment laws and HR policies
Provide hands-on support for performance management, disciplinary actions, grievances, leave, flexible working, and redundancy processes
Promote Unilever’s standards of behaviour and help resolve conflicts in line with the Code of Business Principles
Build trust with employees and managers by being a neutral and fair facilitator in resolving concerns
Identify ER trends, coach managers, and recommend proactive solutions to address root causes
Collaborate with HR teams (HRBPs, Payroll, Reward, Talent Acquisition, etc.) to resolve queries and deliver seamless support
Act as the first point of contact for complex people-related matters within the assigned business area
Work on simplification / transformation projects that positively impact employee experience
Requirements:
MBA in Human Resource Management
~5 years of relevant experience in HR
Nice to have:
Prior experience in handling performance conversations
experience in managing complex employee relations issues