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Provide operational support to outsourced third-party payroll processor to ensure accurate and timely payments to employees. Act as relationship manager to their cross-functional teams including Payroll Services, Customer Service, Tax Filing, Garnishment, and Overpayment Shared Services. Ability to work in a high volume and fast-paced environment while meeting all deadlines with weekly payrolls processing for 20,000 exempt, non-exempt and contingent labor workers.
Job Responsibility
Provide operational support to outsourced third-party payroll processor to ensure accurate and timely payments to employees.
Act as relationship manager to their cross-functional teams including Payroll Services, Customer Service, Tax Filing, Garnishment, and Overpayment Shared Services.
Analyzes, audits, validates, and prepares control totals from the timekeeping solution for payroll processing in accordance with the payroll schedule.
Run standard reports to identify exception time situations.
Prepare and upload necessary pay components to support weekly, biweekly and/or monthly processing.
Escalates complex timekeeping & attendance issues and follows through to resolution, ensuring appropriate communication to all involved parties.
Monitor and respond to inquiries sent to the shared Payroll inbox and partner ticketing management system.
Generates and distributes standard and ad hoc payroll reports as needed for internal finance and operational departments to track labor costs.
Develops close working relationships with internal partners such as the Finance & Accounting teams, Benefits, IT, etc. to quickly resolve issues and handle special requests.
Assist in audits related to payroll and timekeeping processing and provide necessary documentation.
Requirements
2+ years of payroll experience demonstrates a strong knowledge of payroll principles, practices, and regulations.
High School Diploma or GED required.
Experienced WorkDay Time Tracking, Absence & Payroll required.
Demonstrate strong customer services skills.
Proficiency with all Microsoft Office products, particularly Excel.
Displays a customer focused work ethic with the ability to interact with all levels of employees.
Ability to work independently as well as in a team environment.
Creative problem-solving skills, and the capacity to complete tasks on time.
What we offer
medical and dental coverage that start on day one
insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP)
401(k) Retirement Savings Plan (RSP) with options for employee contributions and company matching
Flexible Spending Accounts
educational assistance programs
paid holidays
paid time off ranging from 20 to 35 days based on length of service