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The Senior P2P Engagement & Governance Specialist is responsible for end-end P2P operations within their functional area of expertise, ensuring best practices apply. This role requires engagement with Sr. stakeholders, Finance, Compliance, Procurement, Treasury and our Business Process Outsource partner.
Job Responsibility
Govern outsourced P2P operations by monitoring KPIs, SLAs, and service delivery performance to ensure accountability and operational excellence
Drive continuous improvement initiatives by identifying process inefficiencies, conducting root cause analysis, and implementing scalable solutions
Partner with Finance, Procurement, Treasury, Compliance, and business stakeholders to ensure alignment of P2P operations with enterprise objectives
Build and maintain strong controls environments while ensuring adherence to policies, procedures, and audit requirements
Influence cross-functional partners and managed service providers to deliver against agreed operational outcomes without direct authority
Develop and deliver training programs to business groups to improve understanding and adoption of P2P processes
Monitor system performance and communication channels to ensure smooth end-to-end invoice and payment processing
Lead or contribute to cross-functional process improvement initiatives and transformation projects
Requirements
4+ years of experience in business operations, finance operations, process management, program management, or process improvement
Experience working within a Purchase-to-Pay (P2P) and/or Accounts Payable environment
Proven experience managing or partnering with outsourced service providers or managed services
Demonstrated experience in process improvement, operational governance, or workflow design
Bachelor’s degree in Business, Finance, or related field (or equivalent experience)
Strong understanding of end-to-end P2P / AP processes and operational controls
Proficiency in PowerPoint and ability to develop executive-level presentations
Experience with data-driven decision-making and cross-functional communication
Strong communicator with ability to influence across all levels of the organization
Comfortable working in ambiguous, fast-changing environments
Strong problem solver with ability to balance detail orientation and big-picture thinking
Highly collaborative with strong stakeholder management skills
Nice to have
Experience leading or supporting large-scale process transformation or global operational programs
Experience working in complex, multi-stakeholder enterprise environments
Prior experience in gaming, tech, or global entertainment companies
Six Sigma certification or formal process improvement training
Familiarity with ERP systems and P2P tools/platforms
Project management certification or formal project delivery experience
Strong bias toward operational excellence and continuous improvement
Proven ability to build trust and drive alignment across diverse stakeholders
What we offer
Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance
401(k) with Company match, tuition reimbursement, charitable donation matching
Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave
Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others
If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance