Sr. Operations Production Coordinator - Balancer II

• Supports the daily deposits and withdrawals made by Capital One Bank customers by proactively identifying and correcting errors, by reviewing images and balancing files
• Responsible for processing items within established targets and guidelines to ensure customers get prompt and accurate access to their funds
• Perform research to apply transaction to the appropriate accounts in the case of misreads of missing information
• Responsible for approval of customer and bank adjustment transactions
• Follow direction and execute tasks efficiently following procedures and meeting regulatory and customer experience requirements and also make effective independent decisions when necessary
• Proactively identifying operational and/or customer experience issues, appropriate management and awareness of escalated situations and auditing and reviewing others’ work
• Assists with training of new associates
• Other duties as assigned by manager

• High School Diploma, GED, or equivalent certification
• At least 3 years of customer service or call center experience
• At least 1 year experience working in banking or financial industry
• At least 1 year of experience using Google Suite or Microsoft Office

• At least 4 years of customer service or call center experience
• At least 2 years experience in banking or financial industry
• At least 2 years of experience using Google Sheets or Excel
• At least 1 year of data entry experience

comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being