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myGwork - LGBTQ+ Business Community Logo myGwork - LGBTQ+ Business Community · Logistics

Sr. Operations Manager

United States, North Randall Employment contract 135000.00 - 182700.00 USD / Year · Job Posted May 05, 2026
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Job Description

The Sr. Operations Manager oversees all budgetary, people development, and operational objectives at the site. This role involves managing and leading a team of Operations and Area Managers, coaching and mentoring them to ensure performance objectives are met. The Sr. Operations Manager is also responsible for building and maintaining positive employee relations and developing leadership strength within the Fulfillment Center (FC). This position requires a strategic leader who can balance operational excellence with team development while driving results across all areas of the facility.

Job Responsibility

  • Leads the development and implementation of quality improvement and process optimization initiatives, including Lean methodologies, to enhance operational efficiency within their functional area and enable the FC to consistently achieve and surpass business objectives
  • Responsible for overall performance of either Inbound or Outbound operation, including safety, quality and customer experience
  • Sets and clarifies requirements and expectations for Operations and Area Managers
  • Measures performance, provides feedback, and holds Operations Managers accountable for their performance and the performance of their departments
  • Leverages Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area
  • Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network
  • Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives

Requirements

  • Bachelor's degree or equivalent, or 2+ years of equivalent experience
  • Work flexible hours as business demands, including overnight, weekends and holidays
  • 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment
  • Prior experience with performance metrics, process improvement and Lean techniques
  • Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination

Nice to have

  • Ability to handle changing priorities and use good judgment in stressful situations
  • Interest in long-term career development through assignments in multiple FCs across the nation
  • Experience with a contingent workforce during peak seasons
  • Bachelor's degree in Engineering, Operations or related field
  • MBA preferred

What we offer

  • health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
  • 401(k) matching
  • paid time off
  • parental leave
  • sign-on payments
  • restricted stock units (RSUs)
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