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Amazon · IT - Administration

Sr Operations Manager

United States, Boston 86200.00 - 150900.00 USD / Year · Job Posted February 16, 2026
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Job Description

AI is the most transformational technology of our time, capable of tackling some of humanity’s most challenging problems. Amazon is investing in generative AI and the responsible development and deployment of large language models (LLMs) across all of our businesses. Come build the future of human-technology interaction with us. We are looking for those candidates who just don’t think out of the box, but make the box they are in ‘Bigger’. The future is now, do you want to be a part of it? Then read on! The Amazon Artificial General Intelligence (AGI) team is seeking for an experienced Team Manager to join our operations to develop, manage, and support our team with speech and language solutions.

Job Responsibility

  • Collaborate with internal partners to build input-focused operating plans for achievement of key measures
  • Create a culture where accountability, transparency and collaboration are the norm and where rapid deep dives into root causes of defects is a standard operating practice
  • Develop, implement, or change processes as necessary to allow the team to scale at an accelerated pace, while managing cost and without impacting customer experience
  • Implement bar-raising programs aimed at hiring and developing top talent and build career development road-map for site operations teams
  • Inspire front line teams to go beyond the standard “call of duty” to find creative solutions for our product issues
  • encourage risk-taking and advocacy on behalf of product teams
  • Create closed-loop feedback processes where data associates are encouraged to be active participants in identifying opportunities for improvements to customer experience, workplace conditions, and internal tools
  • Work with finance & operations leadership team to develop, support manage the annual expense budget and build collaborative relationships with partner organizations
  • Responsible for creating a coaching culture across the site where formal and informal coaching opportunities are availed of
  • Foster a work environment that respects and is responsive to the needs of a diverse staff
  • Achieve site-wide improvements in Operations, Quality, Productivity, Cost, Customer experience and People metrics
  • Build partnerships with internal and external teams to collaborate and drive measurable improvements in areas that cause customer pain and data associate frustration
  • Improve the experience of the data associates & managers as measured by improvements in attrition and employee engagement surveys
  • Work with Operations Engineering leadership / Engineering managers to clearly articulate feature requirements for associate tool sets, user interfaces, and business logic for the efficient handling of work volumes

Requirements

  • Bachelor's degree in Engineering, Science, Supply Chain, or Operations related fields
  • Experience in leading large teams to high levels of performance
  • Experience as a project owner / sponsor for strategic step change initiatives and enabling innovative thinking in project teams
  • Experience in developing future leaders and creating tailored succession plans

Nice to have

  • Master's degree or MBA
  • Familiarity machine learning
  • Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy
  • Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues
  • Lean Six Sigma Black Belt certified

What we offer

  • health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
  • 401(k) matching
  • paid time off
  • parental leave
  • sign-on payments
  • restricted stock units (RSUs)
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