Sr Operations Manager - Commercial Messaging

T-Mobile is a leader in commercial messaging innovation, delivering scalable, customer-first communication experiences. We are seeking a Senior Product Operations Manager to drive operational excellence across our messaging products and platforms. In this role, you will lead the performance, reliability, and operational health of messaging and compliance services. You’ll work closely with aggregator partners and cross-functional teams, including product, engineering, and support—to resolve issues, improve platform capabilities, and ensure a high-quality experience for customers and partners. This position goes beyond traditional product support. You will play a key role in shaping how messaging products evolve by leading cross-functional initiatives, optimizing processes, and driving data-informed decisions across the product lifecycle. The Senior Product Operations Manager is responsible for enabling the successful delivery and scale of T-Mobile’s commercial messaging solutions, with a focus on aggregator partnerships and API-driven platforms. This role connects product strategy with execution, ensuring alignment across product, engineering, partner management, and operations. The ideal candidate combines technical expertise, strong operational rigor, and experience working within partner ecosystems. You will streamline product delivery, monitor platform performance, and enhance the end-to-end experience across SMS, MMS, RCS, and emerging messaging channels.