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Sr Mobile Expert

United States, Panorama City 30.00 USD / Hour · Job Posted June 15, 2026
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Job Description

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Responsibility

  • Sells appropriate products, features, and services based on customer needs
  • Resolves customer pain points in one interaction utilizing in-store systems and digital tools
  • Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile
  • Consistently leverages digital tools in interactions and onboarding
  • Works collaboratively to build and contribute to a culture of sales and service

Requirements

  • High School Diploma/GED (Required)
  • Retail: 12+ mos. Neighborhood Mobile Expert
  • Care: Elite Expert, Account Care
  • Care: Elite Expert, Technical Care
  • Customer Service Strong Customer Service skills: Passion, integrity, and energy necessary to create and dynamic work environment necessary to deliver a world class shopping experience (Required)
  • Retail Sales Retail experience in high volume environment and ability to work in varied environments (Required)
  • Detailed Organization Strong organization, multi-tasking, versatility, communication, and attention to detail (Required)
  • Training Acclimate local Retail Sales Associates and Partner Sales Associates to unique event environment (Required)
  • Mathematics Consistent accuracy with basic math and proficient use of a calculator is required (Required)
  • Pass certification and quarterly re-certification process. (Required)
  • At least 18 years of age
  • Legally authorized to work in the United States

What we offer

  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Free, year-round money coaches
  • Annualized Incentive Target: $7,200
  • Medical, dental and vision insurance
  • Flexible spending account
  • Paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability
  • Voluntary AD&D coverage
  • Voluntary accident coverage
  • Voluntary life insurance
  • Voluntary disability insurance
  • Voluntary long-term care insurance
  • Mobile service & home internet discounts
  • Pet insurance
  • Access to commuter and transit programs
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