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T-Mobile Logo T-Mobile · Sales

Sr. Mobile Expert

United States, Richmond Employment contract 29.00 USD / Hour · Job Posted May 05, 2026
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Job Description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Responsibility

  • Sells appropriate products, features, and services based on customer needs
  • Resolves customer pain points in one interaction utilizing in-store systems and digital tools
  • Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile
  • Consistently leverages digital tools in interactions and onboarding
  • Works collaboratively to build and contribute to a culture of sales and service

Requirements

  • High School Diploma/GED (Required)
  • Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)
  • Care: Elite Expert, Account Care (Preferred)
  • Care: Elite Expert, Technical Care (Preferred)
  • Customer Service Strong Customer Service skills: Passion, integrity, and energy necessary to create and dynamic work environment necessary to deliver a world class shopping experience (Required)
  • Retail Sales Retail experience in high volume environment and ability to work in varied environments (Required)
  • Detailed Organization Strong organization, multi-tasking, versatility, communication, and attention to detail (Required)
  • Training Acclimate local Retail Sales Associates and Partner Sales Associates to unique event environment (Required)
  • Mathematics Consistent accuracy with basic math and proficient use of a calculator is required (Required)
  • Success in resolving sales and customer service pain points. (Preferred)
  • Consistently performs above company average in sales metrics. (Preferred)
  • Demonstrated system and tool knowledge with the ability and aptitude to learn new skills. (Preferred)
  • Strong problem-solving skills and ability to handle customer escalations with a calm and professional demeanor. (Preferred)
  • Demonstrated ability to work in a fast-paced environment and handle multiple priorities simultaneously. (Preferred)
  • Passionate about people, teams, and our Un-carrier values. (Preferred)
  • Pass certification and quarterly re-certification process. (Required)
  • At least 18 years of age
  • Legally authorized to work in the United States

Nice to have

  • Retail: 12+ mos. Neighborhood Mobile Expert
  • Care: Elite Expert, Account Care
  • Care: Elite Expert, Technical Care
  • Success in resolving sales and customer service pain points
  • Consistently performs above company average in sales metrics
  • Demonstrated system and tool knowledge with the ability and aptitude to learn new skills
  • Strong problem-solving skills and ability to handle customer escalations with a calm and professional demeanor
  • Demonstrated ability to work in a fast-paced environment and handle multiple priorities simultaneously
  • Passionate about people, teams, and our Un-carrier values

What we offer

  • medical insurance
  • dental insurance
  • vision insurance
  • flexible spending account
  • 401(k)
  • employee stock grants
  • employee stock purchase plan
  • paid time off
  • up to 12 paid holidays
  • paid parental and family leave
  • family building benefits
  • back-up care
  • enhanced family support
  • childcare subsidy
  • tuition assistance
  • college coaching
  • short- and long-term disability
  • voluntary AD&D coverage
  • voluntary accident coverage
  • voluntary life insurance
  • voluntary disability insurance
  • voluntary long-term care insurance
  • mobile service & home internet discounts
  • pet insurance
  • access to commuter and transit programs
  • annual stock grant
  • annual incentive target of $7,200
  • guaranteed pay of $20/hour inclusive of base pay and incentives
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