Sr Mobile Expert - Bilingual Preferred

• Sells appropriate products, features, and services based on customer needs
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile
• Consistently leverages digital tools in interactions and onboarding
• Works collaboratively to build and contribute to a culture of sales and service

• High School Diploma/GED
• Retail: 12+ Mos. Neighborhood Mobile Expert
• Care: Elite Expert, Account Care
• Care: Elite Expert, Technical Care
• Consistently performs above company average in sales metrics
• Demonstrated system and tool knowledge with the ability and aptitude to learn new skills
• Strong problem-solving skills and ability to handle customer escalations with a calm and professional demeanor
• Demonstrated ability to work in a fast-paced environment and handle multiple priorities simultaneously
• Passionate about people, teams, and our Un-carrier values
• Strong Customer Service skills, passion, integrity, and energy necessary to create and dynamic work environment necessary to deliver a world class shopping experience
• Retail experience in high volume environment and ability to work in varied environments
• Strong organization, multi-tasking, versatility, communication, and attention to detail
• Acclimate local Retail Sales Associates and Partner Sales Associates to unique event environment
• Consistent accuracy with basic math and proficient use of a calculator is required
• Pass Certification And Quarterly Re-Certification Process
• At least 18 years of age
• Legally authorized to work in the United States

Bilingual

• Competitive base salary and compensation package
• Annual stock grant
• Employee stock purchase plan
• 401(k)
• Access to free, year-round money coaches
• Medical, dental and vision insurance
• Flexible spending account
• Paid time off and up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs