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T-Mobile Logo T-Mobile · -

Sr. Mobile Expert - Bilingual Preferred French Creole

United States, San Diego 20.00 - 30.00 USD / Hour · Job Posted July 03, 2026
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Job Description

Sr Mobile Expert are our most capable experts with a passion for delivering best-in-class customer service experience while also leveraging their retail expertise. Our company-owned Experience stores will be a destination for attracting new customers as well as providing the highest level of service to our existing customers. Sr Mobile Expert will have new systems and tools for solving all customer needs from research to resolution, as well as new products and a product roadmap built specifically for these locations. This store uniquely brings Team of Experts to life, where Experts and Leaders are working directly with peers in Customer Service and Engineering to create a one-stop to resolution for solving customer pain points. Sr Mobile Expert will receive one of a kind curated training and curriculum designed to enhance their expertise as well as provide ongoing development, resulting in an environment where they can best perform and grow. With a team-based culture that rewards and recognizes contribution to experience as well as store results, Sr Mobile Expert will be uniquely set up for success to deliver the BEST sales and service experiences in a customer's lifetime.

Job Responsibility

  • Sells appropriate products, features, and services based on customer needs
  • Resolves customer pain points in one interaction utilizing in-store systems and digital tools
  • Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile
  • Consistently leverages digital tools in interactions and onboarding
  • Works collaboratively to build and contribute to a culture of sales and service

Requirements

  • High School Diploma/GED (Required)
  • Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)
  • Care: Elite Expert, Account Care (Preferred)
  • Care: Elite Expert, Technical Care (Preferred)
  • Communication (Required)
  • Critical Thinking (Required)
  • Customer Service (Required)
  • Multitasking (Required)
  • Product Knowledge (Required)
  • Sales (Required)
  • Task Management (Required)
  • Teamwork Orientation (Required)
  • Troubleshooting (Required)
  • At least 18 years of age
  • Legally authorized to work in the United States

Nice to have

Bilingual Preferred French Creole

What we offer

  • Annual Stock Grant
  • Employee stock purchase plan
  • 401(k)
  • Medical, dental and vision insurance
  • Flexible spending account
  • Paid time off
  • Up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability
  • Voluntary AD&D coverage
  • Voluntary accident coverage
  • Voluntary life insurance
  • Voluntary disability insurance
  • Voluntary long-term care insurance
  • Mobile service & home internet discounts
  • Pet insurance
  • Access to commuter and transit programs
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