Sr Mgr, Product Solution Engineering

• Hire and Manage CSA talent and significantly grow the team strength across geographies
• Act as a key escalation point for the CSA team and external stakeholders, balancing priorities across product, support, and field initiatives
• Cultivate and expand strategic partnerships with essential business stakeholders, including sales, support, engineering, and product management teams
• Conduct gap analyses to align team capabilities with business requirements, and devise training and risk mitigation strategies
• Engage with top customers to develop strategies that bolster NetApp's value and presence in key accounts
• Lead CSA involvement in product planning, representing customer perspectives as well as providing technical and industry expertise
• Oversee technical direction and management of programs that the CSA team directly runs to promote product growth

• 8+ years of experience in either Post-Sales, Technical Customer Success, or Professional Services role
• Proven experience (+3 years) in managing technical teams within cloud computing, enterprise IT or a related field, with globally dispersed teams
• Deep understanding of cloud services, industry standards, and technical acumen to guide product strategy, with hands-on experience with one of the hyperscalers (AWS, Azure, GCP)
• Strong leadership skills with the ability to inspire and mentor a team, while managing performance and employee development
• Customer obsession demonstrated by building a strong understanding of customer problems and building capabilities that help resolve their pain points
• Excellent communication and interpersonal skills, with experience in stakeholder management (customers, internal cross-functional teams and external partner teams)
• Ownership mentality – demonstrated end-to-end ownership, accountability, and a desire to lead from the front when required to achieve the desired outcome
• Data-driven mindset, leveraging various data sources to make informed decisions
• Proven experience developing and overseeing internal and external business processes
• Experience with NetApp ONTAP or equivalent enterprise data storage solutions – advantage
• Bachelor’s degree in computer science, engineering, or a related technical field

Experience with NetApp ONTAP or equivalent enterprise data storage solutions

• Health Insurance
• Life Insurance
• Retirement or Pension Plans
• Paid Time Off
• Performance-Based Incentives
• employee stock purchase plan
• restricted stocks (RSU’s)