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Sr Mgr, Product Solution Engineering

United States, Morrisville Employment contract 196000.00 - 255000.00 USD / Year · Job Posted May 27, 2026
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Job Description

The Data Services team at NetApp helps customers protect and govern their data wherever it lives. We are responsible for driving preference for our primary storage platforms through a consolidated set of data protection and governance offerings. We are looking for an experienced Manager to lead our team of Cloud Solution Architects (CSAs).

Job Responsibility

  • Hire and Manage CSA talent and significantly grow the team strength across geographies
  • Act as a key escalation point for the CSA team and external stakeholders, balancing priorities across product, support, and field initiatives
  • Cultivate and expand strategic partnerships with essential business stakeholders, including sales, support, engineering, and product management teams
  • Conduct gap analyses to align team capabilities with business requirements, and devise training and risk mitigation strategies
  • Engage with top customers to develop strategies that bolster NetApp's value and presence in key accounts
  • Lead CSA involvement in product planning, representing customer perspectives as well as providing technical and industry expertise
  • Oversee technical direction and management of programs that the CSA team directly runs to promote product growth

Requirements

  • 8+ years of experience in either Post-Sales, Technical Customer Success, or Professional Services role
  • Proven experience (+3 years) in managing technical teams within cloud computing, enterprise IT or a related field, with globally dispersed teams
  • Deep understanding of cloud services, industry standards, and technical acumen to guide product strategy, with hands-on experience with one of the hyperscalers (AWS, Azure, GCP)
  • Strong leadership skills with the ability to inspire and mentor a team, while managing performance and employee development
  • Customer obsession demonstrated by building a strong understanding of customer problems and building capabilities that help resolve their pain points
  • Excellent communication and interpersonal skills, with experience in stakeholder management (customers, internal cross-functional teams and external partner teams)
  • Ownership mentality – demonstrated end-to-end ownership, accountability, and a desire to lead from the front when required to achieve the desired outcome
  • Data-driven mindset, leveraging various data sources to make informed decisions
  • Proven experience developing and overseeing internal and external business processes
  • Experience with NetApp ONTAP or equivalent enterprise data storage solutions – advantage
  • Bachelor’s degree in computer science, engineering, or a related technical field

Nice to have

Experience with NetApp ONTAP or equivalent enterprise data storage solutions

What we offer

  • Health Insurance
  • Life Insurance
  • Retirement or Pension Plans
  • Paid Time Off
  • Performance-Based Incentives
  • employee stock purchase plan
  • restricted stocks (RSU’s)

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