Sr Membership Strategy & Operations Manager

• Define and run membership acquisition and retention campaigns
• Diagnose market needs/blockers for growth
• Set Mexico targets in alignment with the Global teams
• Execute strategy and assess risks to plan
• Own market performance and be accountable for the integrity of our execution
• Analyze and diagnose strategic Mexico market needs, offering a holistic view of performance, customer behavior, and growth opportunities for membership
• Communicate key insights, risks, and Membership performance trends to General Managers and cross-functional stakeholders
• Lead the deployment and optimization of membership incentives, ensuring cost-efficiency and top-line impact
• Own and track performance against the membership plan, ensuring accountability and delivery against commitments
• Develop and apply analytical frameworks to support Product, channel, and market strategy
• Lead your own projects end-to-end in a fast-changing, regulated, and competitive environment

• Bachelor’s degree with 4+ years of experience in Strategy, Finance, Consulting, Business Intelligence, or related fields
• Data-driven mindset
• Strong organizational and project management skills
• Hands-on, owner mentality
• Strong communication and stakeholder management skills
• Professional proficiency in both Spanish and English (written and spoken)
• Experience with SQL, Python, or similar languages preferred
• Solid understanding of business drivers (P&L, competition, user behavior, operational performance, and risk)
• Proven ability to solve complex, ambiguous problems and implement effective solutions
• Resilience in fast-paced, high-growth environments with changing priorities
• Results-oriented, accountable, and consistently able to execute strategy on time

Experience with SQL, Python, or similar languages