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Sr. Manager, Voice / Switching Platforms

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Inabia Solutions & Consulting

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Location:
United States , Ridgeland, MS ,Birmingham Al, Brentwood TN

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

We are seeking an experienced and strategic Sr. Manager to lead our Voice and Switching Platforms team. This is a critical leadership role responsible for the end-to-end ownership of our MetaSwitch and BroadWorks platforms. You will be the key technical authority, driving reliability, innovation, and operational excellence for our core voice and unified communications services. The ideal candidate is a seasoned telecom leader with deep hands-on technical expertise, a proven track record in team leadership, and the ability to bridge the gap between operations, architecture, product, and vendors.

Job Responsibility:

  • Lead, mentor, and develop a high-performing team of voice engineers and operations staff
  • Define the architecture, standards, and strategic roadmap for the voice switching and UC platforms
  • Oversee the entire lifecycle of the MetaSwitch and BroadWorks platforms, including feature rollouts, upgrades, patches, capacity planning, and migrations
  • Ensure high availability, redundancy, and disaster recovery to meet strict performance SLAs
  • Act as the ultimate point of escalation for complex, customer-impacting issues and critical outages
  • Drive troubleshooting efforts and ensure timely resolution
  • Serve as the primary point of contact for key vendors (e.g., MetaSwitch/Microsoft, BroadWorks) for support, roadmap discussions, and escalations
  • Collaborate effectively with internal teams including Architecture, Product, and Customer Care
  • Partner in the design and launch of new services, including VoIP, Unified Communications, and network integrations
  • Manage budgets, vendor contracts, and platform licensing
  • Forecast capacity to align with business growth projections
  • Develop and maintain comprehensive documentation, runbooks, escalation playbooks, and processes to enhance operational efficiency

Requirements:

  • Bachelor’s degree in Electrical Engineering, Computer Science, Telecommunications, or a related field
  • 20+ years of progressive experience in voice/telecom engineering
  • at least 10+ years in a leadership/management role
  • Deep, hands-on technical experience with the MetaSwitch platform (switching, feature server, provisioning, interconnect)
  • Strong experience with BroadWorks / BroadSoft or equivalent UC/switching platforms
  • Expert understanding of telecom protocols and technologies: SS7, SIP, RTP, codec interworking, QoS, and SBCs
  • Proven experience in carrier operations, including SIP trunking, interconnect, and traffic management (LCR)
  • Strong familiarity with regulatory requirements, including emergency services (911 / NG9-1-1)
  • Excellent leadership, vendor management, and communication skills
  • Must be willing to be on-call and handle critical issues after hours as needed

Nice to have:

  • Experience with cloud voice, microservices, and containerization (e.g., Docker, Kubernetes) of telecom functions
  • Knowledge of IMS, 5G, VoLTE, or VoWiFi integrations
  • Experience managing hybrid switch/UC architectures (legacy + cloud)
  • Prior exposure to international voice termination or wholesale VoIP
  • Experience managing distributed or multi-site teams

Additional Information:

Job Posted:
December 09, 2025

Employment Type:
Fulltime
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