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FreeWheel Buyer Cloud (formerly Beeswax), FreeWheel’s DSP technology, is hiring a Sr. Manager to manage a team of account managers who are responsible for growing existing strategic accounts. In this role you will manage and mentor a team, providing them with strategic guidance on account management across a book of leading advertising technology companies and agencies that have built their platforms on top of FreeWheel Buyer Cloud, utilizing our advanced APIs, logs, and other technical tools. You will be responsible for shaping account strategy and operational best practices, fostering a customer centric and collaborative culture, partnering cross-functionally with internal stakeholders to drive positive outcomes and solve problems, and identifying opportunities to expand key relationships through product and feature adoption.
Job Responsibility
Lead, coach, and develop a team of account managers to drive strong client relationships, retention, and revenue growth
Provide ongoing mentorship, performance feedback, and career development guidance, aligning individual goals with broader organizational objectives
Foster a culture of proactive problem-solving, critical thinking, and customer-centric decision making
Partner with teams across the organization (e.g., Sales, Product, Support, Engineering) to provide seamless client experiences and deliver solutions that meet client objectives
Oversee account strategy and execution, ensuring high-quality deliverables and alignment with client objectives
Identify skill gaps and implement training, onboarding, and upskilling programs to elevate team capabilities
Drive operational excellence by standardizing processes, improving workflows, and ensuring timely follow-ups and communication
Act as an escalation point for complex client issues, providing strategic direction and resolution support
Promote knowledge sharing, collaboration, and best practices across the team
Serve as a product expert to evangelize production adoption and usage across our customer set
Lead negotiations for sophisticated commercial agreements with customers
Requirements
10+ years in digital advertising in a customer facing role with a primary focus on real-time bidding technologies, 2+ years of experience managing a team
Proven track record of managing and growing large, complex customers utilizing sales acumen, product expertise, and relationship building skills
Demonstrated capability of managing a high performing team
Experience developing trusted relationships with C-Suite decision makers
Deep understanding of real-time bidding mechanics, standards, and protocols
Strong understanding of digital advertising partner ecosystem, including data, measurement, optimization, and identity