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Capital One Logo Capital One · IT - Administration

Sr Manager, Sales Operations & Enablement

United States, New York · Job Posted June 16, 2026
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Job Description

Capital One Travel is entering a new era of scale. As we transition our core systems to internal infrastructure, we are moving fast to build a world-class travel ecosystem. To accelerate this growth, we are seeking a strategic, data-driven Senior Manager of Sales Operations & Enablement to architect and execute our commercial 'operating system.' Your core mandate is to design and implement the foundational infrastructure, playbooks, and incentive structures that allow our supply teams to scale contracted margin, traveler value, and supplier marketing spend. You will bridge the gap between 'scrappy startup' execution and robust enterprise operations, ensuring our teams can drive massive commercial impact in a compliant, scalable, and highly repeatable way.

Job Responsibility

  • Define the Sales Engine: Map, document, and standardize the end-to-end commercial lifecycle, ensuring crisp stages and seamless hand-offs across compliance, legal, finance, product, customer service, and marketing
  • Standardize Complex Streams: Establish repeatable playbooks for diverse revenue and value streams including margin expansion, supplier-funded discounts, marketing campaigns, sponsored listings, and renewal strategies
  • Drive Institutional Clarity: Eliminate ambiguity by introducing clear functional accountability at every stage of the partner pipeline
  • Product Manage our Stack: Own the business design of Salesforce and supporting commercial tools
  • Partner with Engineering: Collaborate with an Individual Contributor (IC) Salesforce Product Manager/Admin to engineer highly automated workflows
  • Build a Single Source of Truth: Orchestrate deep integrations between Salesforce, internal operations systems (Jira), and Business Intelligence tools (Looker)
  • Motivate with Intent: Design, implement, and govern a coherent, unified sales incentive framework
  • Automate & Validate: Tie compensation directly to verified data structures within Salesforce and Looker
  • Empower Commercial Leaders: Partner with Analytics to develop executive dashboards showcasing pipeline dynamics, win-rates, margin yield trends, and marketing ROI
  • Prove Financial Impact: Standardize how we measure and report the tangible value delivered by the commercial team
  • Equip Sellers for Enterprise Success: Deliver the materials, competitive insights, and localized plays needed by sales teams

Requirements

  • Bachelor’s Degree or Military experience
  • At least 6 years of sales operations or process management experience

Nice to have

  • Masters or MBA degree
  • 5+ years of Salesforce experience

What we offer

  • Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
  • comprehensive, competitive, and inclusive set of health, financial and other benefits
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