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Sr Manager, Resolute Billing (Epic)

United States, Secaucus Employment contract · Job Posted July 03, 2026
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Job Description

We are seeking an experienced Epic Resolute Professional Billing (PB) Application Manager to lead the day-to-day operations of an Epic Resolute team supporting a complex healthcare revenue cycle environment. This individual will oversee a team responsible for configuring, maintaining, and optimizing the Epic Resolute Professional Billing application while driving strategic initiatives that improve operational efficiency, billing performance, and system reliability. The ideal candidate is a proven people leader with deep expertise in Epic Resolute PB, healthcare revenue cycle operations, and project governance.

Job Responsibility

  • Lead, mentor, and develop a team of Epic Resolute Analysts
  • Establish team goals, performance metrics, and professional development plans
  • Conduct performance evaluations and foster leadership growth within the team
  • Oversee a portfolio of revenue cycle initiatives, from system enhancements to enterprise implementations
  • Develop and maintain project governance processes for project intake, prioritization, and reporting
  • Ensure projects are delivered on time, within scope, and aligned with business objectives
  • Review and approve complex Epic configurations to maintain system integrity, compliance, and data accuracy
  • Provide leadership for troubleshooting complex Professional Billing issues and perform root cause analysis
  • Leverage reporting and analytics to identify denial trends, revenue leakage, workflow inefficiencies, and other optimization opportunities
  • Translate analytical findings into actionable recommendations and process improvement initiatives
  • Establish and enforce change management and configuration governance standards
  • Partner with Revenue Cycle, Finance, Clinical Operations, and IT leadership to support strategic initiatives
  • Drive continuous optimization of the Epic Resolute environment
  • Lead application upgrades while ensuring system stability, security, and business continuity

Requirements

  • Bachelor's degree in Computer Science, Healthcare Administration, Business Administration, or a related field
  • 7+ years of experience supporting Epic Resolute Professional Billing within a healthcare revenue cycle environment
  • 4+ years of leadership or management experience
  • Strong knowledge of Professional Billing workflows, including Charge Router, claims processing, remittance, and payment posting
  • Experience managing large-scale Epic implementations and application optimization projects
  • Demonstrated success building and leading high-performing technical teams
  • Experience developing governance processes for enterprise Epic or healthcare billing platforms
  • Strong understanding of HIPAA, CMS regulations, and commercial payer requirements
  • Epic Resolute certification
  • Project Management certification

Nice to have

  • Master's degree in a related field
  • Experience with automation, AI, or robotic process automation (RPA) in healthcare operations
  • Lean Six Sigma or Agile experience
  • Experience with Power BI, Tableau, or other reporting and visualization tools
  • Additional Epic certifications

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligibility to enroll in our company 401(k) plan

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