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We are seeking an experienced Epic Resolute Professional Billing (PB) Application Manager to lead the day-to-day operations of an Epic Resolute team supporting a complex healthcare revenue cycle environment. This individual will oversee a team responsible for configuring, maintaining, and optimizing the Epic Resolute Professional Billing application while driving strategic initiatives that improve operational efficiency, billing performance, and system reliability. The ideal candidate is a proven people leader with deep expertise in Epic Resolute PB, healthcare revenue cycle operations, and project governance.
Job Responsibility
Lead, mentor, and develop a team of Epic Resolute Analysts
Establish team goals, performance metrics, and professional development plans
Conduct performance evaluations and foster leadership growth within the team
Oversee a portfolio of revenue cycle initiatives, from system enhancements to enterprise implementations
Develop and maintain project governance processes for project intake, prioritization, and reporting
Ensure projects are delivered on time, within scope, and aligned with business objectives
Review and approve complex Epic configurations to maintain system integrity, compliance, and data accuracy
Provide leadership for troubleshooting complex Professional Billing issues and perform root cause analysis
Leverage reporting and analytics to identify denial trends, revenue leakage, workflow inefficiencies, and other optimization opportunities
Translate analytical findings into actionable recommendations and process improvement initiatives
Establish and enforce change management and configuration governance standards
Partner with Revenue Cycle, Finance, Clinical Operations, and IT leadership to support strategic initiatives
Drive continuous optimization of the Epic Resolute environment
Lead application upgrades while ensuring system stability, security, and business continuity
Requirements
Bachelor's degree in Computer Science, Healthcare Administration, Business Administration, or a related field
7+ years of experience supporting Epic Resolute Professional Billing within a healthcare revenue cycle environment
4+ years of leadership or management experience
Strong knowledge of Professional Billing workflows, including Charge Router, claims processing, remittance, and payment posting
Experience managing large-scale Epic implementations and application optimization projects
Demonstrated success building and leading high-performing technical teams
Experience developing governance processes for enterprise Epic or healthcare billing platforms
Strong understanding of HIPAA, CMS regulations, and commercial payer requirements
Epic Resolute certification
Project Management certification
Nice to have
Master's degree in a related field
Experience with automation, AI, or robotic process automation (RPA) in healthcare operations
Lean Six Sigma or Agile experience
Experience with Power BI, Tableau, or other reporting and visualization tools
Additional Epic certifications
What we offer
medical, vision, dental, and life and disability insurance