Job Description
This role leads the design, product development, and technical delivery of a key portfolio of customer engagement, personalization, and marketing technology (MarTech) capabilities within an Agile environment. The team is responsible for enabling scalable customer experiences through customer data platforms, audience segmentation, journey orchestration, personalization, experimentation, and digital engagement technologies that support customer acquisition, retention, and lifecycle management initiatives across the organization. This position leads teams of over 20 full-time employees and contractors across product management, software development, architecture, and related disciplines. The role is distinguished by its responsibility for attracting, hiring, developing, and retaining a high-performing technical team while driving cloud-native platforms, distributed systems, customer data solutions, and modern digital experiences. Success is measured by timely delivery of product capabilities, team development, platform performance, operational excellence, and effective collaboration with business, product, and technology collaborators. The work directly impacts customer experience, business growth, and organizational capabilities through the delivery of scalable, data-driven engagement platforms and technology solutions.
