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CVS Health Logo CVS Health · IT - Administration

Sr. Manager, Pricing Process Improvement

United States Employment contract 106605.00 - 260590.00 USD / Year · Job Posted June 03, 2026
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Job Description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Job Responsibility

  • Lead high-impact quality improvement initiatives that support the strategic direction of the CNP organization
  • Uncover actionable insights from price guarantee quality and error data—identifying trends, drivers, and root causes—and then lead cross-functional efforts to implement, track, and sustain improvements
  • Leverage multiple data sources to consolidate error insights, identify trends, and prioritize issues for root cause investigation and corrective action
  • Work closely with the Executive Director to influence stakeholders outside of CNP to improve quality and drive sustained performance improvement
  • Lead process improvement (PI) opportunities with relevant deliverables: process maps, baseline performance metrics, root cause analysis, recommended actions, and control plans
  • Identify, consolidate, and analyze error data from multiple sources to surface trends and insights
  • prioritize issues for root cause analysis and corrective action
  • Track and facilitate execution of quality improvement efforts, including corrective and preventive actions, ensuring actions are owned, progressing, and validated for effectiveness
  • Build and maintain a CNP quality scorecard to establish an initial quality baseline and track progress over time
  • provide ongoing trend analysis and reporting specific to price guarantees
  • Participate in strategic and lead targeted assessments and support relevant deliverables: framing, data collection, analysis / interpretation and recommendations / report-out
  • Utilize DMAIC, LEAN, 8D and other relevant methodologies in delivery of results
  • Develop project charters in conjunction with Subject Matter Experts (SME's) and stakeholders, edit and gain approval on updates to approved charters as required
  • Document current and target state processes using Supplier, Input, Process, Output, Customer (SIPOC), flow charts and value-stream mapping (VSM) tools
  • Use Pareto diagrams, 5 Why's, time-series, process control charts and inferential statistics to support opportunity definition, root cause analysis and validate result(s)
  • Use a RAID (risks, issues, actions, decisions) log to effectively identify, track, resolve and escalate items (as required) to keep project(s) moving forward in a timely fashion
  • Working knowledge of MS Office, Project, Visio and Minitab, ability to perform data analysis and develop presentations tailored to both project teams (working package) and stakeholders (key updates package)

Requirements

  • 7+ years of relevant experience in pricing, PBM/healthcare operations, process improvement, quality, analytics, or related domains
  • 5+ years leading cross-functional process/quality improvement efforts with measurable outcomes (influence without authority)
  • Lean Six Sigma Black Belt or higher certification

Nice to have

  • Lean Six Sigma Master Black Belt certification
  • Experience in highly regulated industry and compliance environment
  • Experience with highly complex, inter-connected systems and business processes
  • Experience working in a matrix environment
  • Advanced Statistics / Data Analysis experience
  • LEAN certification
  • PMP certification

What we offer

  • medical, dental, and vision coverage
  • paid time off
  • retirement savings options
  • wellness programs
  • bonus, commission, or short-term incentive program
  • equity award program
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