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Sr Manager, HR Operations

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T-Mobile

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Location:
United States , Overland Park

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Category:
Human Resources

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Contract Type:
Not provided

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Salary:

124100.00 - 223800.00 USD / Year
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Job Description:

The Sr Manager, HR Operations is a member of the HR Operations Leadership team and will drive the strategy, design, implementation, launch and execution of programs for Employee LifeCycle Services and Talent Acquisition Operations. Responsibilities include developing standards and direction for the team, managing and leading a high-performing team, collaborating with partner teams, and driving the strategy in partnership with leadership. Oversees areas including background checks, Recruiting Operations, Operational Onboarding and Offboarding, HR Data in Workday, Unemployment, Employment Verifications, Organizational Management in Workday, and Severance. Ensures SOX and legal compliance with data, data accuracy, and vendor management.

Job Responsibility:

  • Provide leadership, direction and long-term planning for the HR Operations Delivery function
  • Lead, develop and foster a positive environment of engagement for the HR Operations Delivery team
  • Build a high performing team through recruiting, hiring, coaching, development, and performance management
  • Create clear and measurable goals, holds the team accountable, develops, mentors, and provides day-to-day guidance
  • Ensure HR Operations Delivery team provides high quality customer service
  • Understand the voice of the customer, identify trending issues, and proactively implement initiatives
  • Regularly assess programs, systems, and strategies to ensure optimal cost-effectiveness
  • Lead all aspects of vendor relationships
  • Cultivate positive relationships with peers and executives across the organization
  • Ensure adherence to all employment and labor laws
  • Research, identify and implement automation, process improvement, tech and AI
  • Oversee the system enhancement, process improvement, and project efforts for HR Operations and TA Operations Delivery
  • Represents HR Operations’ needs and priorities with partners

Requirements:

  • Bachelor's Degree
  • 7-10 years Experience in HR, Business or Call Center environment
  • 4-7 years Experience coaching, developing, leading direct reports
  • Experience supporting a large organization (20,000+ people) (Preferred)
  • Communication
  • Leadership Development (Preferred)
  • Human Resources (Preferred)
  • Vendor Management (Preferred)
  • Strategic Planning (Preferred)
  • Workday (Preferred)
  • Professional in Human Resources (PHR) (Preferred)
  • Certified Payroll Professional (CPP) (Preferred)
  • Six Sigma - Master Black Belt (Preferred)
  • At least 18 years of age
  • Legally authorized to work in the United States

Nice to have:

  • Leadership Development
  • Human Resources
  • Vendor Management
  • Strategic Planning
  • Workday
  • Professional in Human Resources (PHR)
  • Certified Payroll Professional (CPP)
  • Six Sigma - Master Black Belt
  • Experience supporting a large organization (20,000+ people)
What we offer:
  • competitive base salary and compensation package
  • annual stock grant
  • employee stock purchase plan
  • 401(k)
  • access to free, year-round money coaches
  • medical, dental and vision insurance
  • flexible spending account
  • employee stock grants
  • employee stock purchase plan
  • paid time off
  • up to 12 paid holidays
  • paid parental and family leave
  • family building benefits
  • back-up care
  • enhanced family support
  • childcare subsidy
  • tuition assistance
  • college coaching
  • short- and long-term disability
  • voluntary AD&D coverage
  • voluntary accident coverage
  • voluntary life insurance
  • voluntary disability insurance
  • voluntary long-term care insurance
  • mobile service & home internet discounts
  • pet insurance
  • access to commuter and transit programs

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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