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Sr Manager HR Business Process Owner, Labor & Workforce Management

United States, Salisbury Employment contract 128000.00 - 192000.00 USD / Year · Job Posted June 28, 2026
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Job Description

Shape the future of how our workforce operates by leading the strategy, optimization, and governance of our labor and workforce management programs. As the Senior Manager Business Process Owner of Labor and Workforce Management, you will own the end-to-end lifecycle of labor processes including timekeeping, accruals, labor forecasting, and compliance while ensuring our UKG platform is fully optimized to support business goals. You will serve as a key connector across HR, Operations, IT, and Payroll, aligning systems, processes, and people to deliver accurate reporting, regulatory compliance, and a seamless associate experience. This role is ideal for a strategic, systems savvy leader who thrives on driving process excellence, improving workforce visibility, and elevating how labor data supports smarter business decisions.

Job Responsibility

  • Owns policy documentation via stakeholder management for hourly time & attendance and time off accruals and serves as functional lead for UKG, driving configuration changes, feature adoption, and system enhancements to meet evolving business needs
  • Manages the configuration update approval process cross-functionally
  • Manages the UKG WFM roadmap and prioritization process
  • Act as primary liaison between HR, Payroll, IT, and Operations to capture and drive consensus on business requirements for process and system configuration
  • Ensure required data is configured correctly to flow accurately and appropriately to any downstream systems
  • Identify bottlenecks in current labor workflows and work with technical team on automated solutions to reduce manual intervention and "administrative friction"
  • Ensure all time capture and time processing adheres to federal, state, and local labor laws (FLSA, PBJ, etc.) as well as internal collective bargaining agreements (CBAs) and company policies related to data privacy and security
  • Collaborate with our data management teams to ensure the correct definition of data flows and data classification used in analytics, reporting, and AI ingestion processes
  • Ensure a positive rollout of new UKG modules or process updates through partnership with Change Management on the creation of training documentation and delivery of sessions for end-users

Requirements

  • Bachelor's degree in Human Resources, Business Administration, or a related field
  • Minimum of 5 years of experience in HRIS, Workforce Management, HR Operations, or a related role with experience in high volume, manufacturing and multi-state employee populations
  • Demonstrated experience leading cross functional teams to positive solutions
  • Advanced proficiency in UKG
  • Strong ability to interpret complex labor data and translate business requirements into technical specifications
  • Excellent written and verbal skills with ability to influence stakeholders without direct authority
  • Project Management: exceptional project management skills
  • Compliance Knowledge: Deep understanding of a variety of US labor laws, shift differentials, and complex pay rules
  • May require occasional travel to plants, Corporate office, and other sites for training, conferences, or meetings

What we offer

  • Medical/Rx
  • 401(k) with employer match after 1 year
  • Critical illness
  • Accident insurance
  • Dental
  • Vision
  • Life insurance
  • Optional group life insurance
  • Short-term and long-term disability protection
  • Flexible spending accounts
  • Paid time off

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