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We are seeking an experienced and passionate Trainer to join our team and ensure that our Field Reimbursement Manager (FRM) Team has the skills and knowledge needed to provide the highest quality service to our customers. The ideal candidate will have at least four years of experience in training or education, focusing on developing and delivering comprehensive training solutions. They must be confident communicators who can present complex topics in an engaging and accessible way. They must have a strong understanding of access and reimbursement for biologic medications. Further, they must be comfortable working across teams and departments and can collaborate with colleagues to create innovative solutions. Our Trainer must have a strong attention to detail and a commitment to delivering exceptional learning experiences. They must be passionate about learning and demonstrate the ability to develop and implement successful training programs. The successful candidate will be an independent thinker and self-starter who can quickly adapt to changing environments.
Job Responsibility:
Build and facilitate professional-level training content for newly hired Field Reimbursement Managers and ad hoc needs for FRM skill enhancements
Project manage national meetings, semester meetings, requested field training, and new hire onboarding plans
Manage new hire onboarding planning & facilitation of in-class and virtual training for new hire FRMs
Supervise onboarding new hires to AMGEN culture and the PAR programs
Coach and collaborate with trainees on how to be effective in their training efforts and ensure they follow the appropriate program
Gather feedback from trainees and FRM leadership to continually improve the training program
Conduct training exit interviews with trainees to determine whether new team members are ready to exit the first training phase or if they have additional training needs
Coordinate assignment of pathway modules and classes to new hires
Develop and document workflows, policies & procedures
Serve as the point of contact and liaison with Digital Technology & Innovation (DTI) for problem resolution and training staff using CRMs (e.g., Salesforce-PULSE)
Maintain a learning library and keep the training team informed of industry changes in the Healthcare industry, payer & access, and in the learning and development realm
Design, develop, and implement professional, polished training materials such as Instructor Guides, Microsoft PowerPoint presentations, and job aids
Manage training materials with vendors for development through the MAC approval process
Manage calendars schedule to maximize training delivery
Requirements:
Doctorate degree OR Master's degree and 2 years of sales/marketing/training experience OR Bachelor's Degree and 4 years of sales/marketing/training experience OR Associate's degree and 10 years of sales/marketing/training experience OR High school diploma / GED and 12 years of sales/marketing/training experience
Must be able to travel up to 25%
Must have a valid driver's license with a clean driving record
Nice to have:
3+ years of training, sales, and/or marketing experience within pharmaceutical, biotech, healthcare, or medical device industries
3+ years working closely with sales, marketing, compliance, healthcare company, or related industry experience
Experience defining training goals and objectives with key internal clients, inclusive of adult learning principles
Experience developing training content and supplemental materials
Strong understanding and experience of the Access & Reimbursement environment
Strong written and oral communication skills
Advanced presentation and facilitation skills
Problem-solving and decision-making skills
2+ years’ experience in project management
Strong understanding of the Buy and Bill process
Strong understanding of the Specialty Pharmacy Fulfilment process
Organizational skills and project management experience, including the ability to manage multiple projects
Experience in engaging with multiple stakeholders to deliver results for various priorities
Proven ability to take an opportunity, research, and suggest solutions
What we offer:
Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans and bi-annual company-wide shutdowns
Flexible work models, including remote work arrangements, where possible