Sr Manager, EPO Applications Support

• Lead the application support team to ensure timely resolution of complex technical issues and maintain system stability
• Manage the design, development, and implementation of software applications to meet business requirements and technical standards
• Coordinate with cross-functional managers to integrate application projects and align with organizational priorities
• Oversee project planning, prioritization, and progress monitoring to deliver solutions within scope and schedule
• Provide coaching, performance feedback, and career development support to team members to enhance capabilities
• Also responsible for other duties/projects as assigned by business management as needed

• Bachelor's Degree and 7 years of related work experience OR a combination of education and experience deemed equivalent
• Acceptable areas of study include Computer Science, Business Administration, Project Management or related field
• 7-10 years Telecommunications experience required preferably in the wireless industry (financial support, customer support/customer care, provisioning, or billing)
• 2-4 Years Management experience
• 4-7 Years Experience supporting production applications ideally in Agile Methodology – specifically Microsoft Dynamics and Power Platforms as well as Airtable
• 4-7 Years Experience managing data governance standards to ensure integrity, traceability, and reliability of reporting datasets
• 4-7 Years Experience coordinating development efforts with various stakeholders, including business analysts, project managers, development, customers, and vendors
• 4-7 Years Business/functional analysis experience
• Software quality assurance experience including ability to define, review and implement detailed test plans
• At least 18 years of age
• Legally authorized to work in the United States

Telecom experience

• Competitive base salary and compensation package
• Annual stock grant
• Employee stock purchase plan
• 401(k)
• Access to free, year-round money coaches
• Medical, dental and vision insurance
• Flexible spending account
• Employee stock grants
• Employee stock purchase plan
• Paid time off
• Up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs