Sr. Manager, Ecommerce Platforms & Operations

• Platform ownership & governance: Own SimpliSafe’s ecommerce platform stack (experimentation/personalization platform, CDP, Google Tag Manager, AI assistant, Microsoft Clarity, and related systems). Define governance, data standards, SLAs, and vendor relationships for each platform
• System architecture: Serve as the cross-platform systems architect: design the event/data layer, identity stitching, API integrations, and data flows that enable reliable experimentation, personalization, and analytics
• Experimentation enablement: Drive enhancements to the experimentation framework and personalization integrations to increase testing velocity, reduce time-to-launch, and improve experiment quality and learnings
• AI workflows & automation: Design, pilot, and scale AI workflows and automation that reduce manual work (experiment setup, analysis, insight generation, prioritization) and responsibly surface AI-driven recommendations to the team
• Operational excellence: Implement runbooks, monitoring, cost controls, capacity planning, and performance tracking for platform health and uptime. Own change management and release processes for platform changes
• Self-service & tooling: Build intuitive tooling, templates, docs, and training to enable stakeholders to self-serve their work safely and effectively
• Leadership & team growth: Hire, coach, and develop the team
• set objectives, prioritize work, and model a data-driven, collaborative culture
• Measurement & reporting: Define success metrics (experimentation velocity, platform availability, self-service adoption, etc.) and deliver clear dashboards/reports to leadership.

• 6+ years of experience in MarTech, analytics, or platform operations, with demonstrated ownership of enterprise marketing/ecommerce platforms
• 3+ years of people leadership or equivalent technical leadership
• Track record owning or architecting a MarTech/analytics stack (event/data layer, CDP, tag management, experimentation/personalization platforms, session replay, or similar tools)
• Strong technical skills: proficiency with event instrumentation and tagging (Google Tag Manager), CDPs (Rudderstack or similar), APIs, and data pipelines
• fluent with SQL and comfortable working with engineers on data modeling
• Experience with mature experimentation and personalization programs preferred
• Practical experience designing and operationalizing AI workflows or automation
• Proven experience managing vendor relationships, defining platform governance, and implementing SLAs, runbooks, and governance processes
• Excellent cross-functional communication and stakeholder management skills — capable of translating technical tradeoffs to business partners and leading collaborative roadmaps
• Strong judgment around privacy, data governance, and security requirements (e.g., GDPR/CCPA implications for tracking and personalization)
• Passion for experimentation, operational rigor, and building systems that make teams faster and more autonomous.

Experience with mature experimentation and personalization programs.

• Free SimpliSafe system and professional monitoring for your home
• Employee Resource Groups (ERGs)
• annual bonus program
• equity
• full range of medical, retirement, and lifestyle benefits.