Sr. Manager, Digital Product - Care Delivery Experience Job at Signify Health (Work at Home)

Job Description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Job Responsibility

Maximize appointment completions via intelligent cancellation prevention strategies, reducing no-shows, and recovering at-risk visits
Communicate complex concepts, both written and verbally, to influence peers and stakeholders to make decisions or adjust approaches when needed
Proactively identify user or business needs and recommend innovative solutions
Develop a clear vision and short term and long-term roadmap with value definitions and measurable output
Coordinate dependencies, communicate timelines, and manage stakeholder expectations across departments and product lines
Understand high-level strategic levers and drivers of the business
Develop and measure KPIs for the product to define, track and communicate value delivery
Understand the healthcare industry, key trends, and current news and movement in the market

Requirements

Bachelor's degree in business or quantitative field, or an equivalent combination of formal education and experience
7+ years of professional experience including 5 years of product experience
Strong track record of driving measurable business outcomes and comfortable owning ambiguous, end-to-end problem spaces that span multiple systems and teams
Experience in applying AI and automation to improve real-world workflows and patient experiences
A strong track record of delivering products and ensuring customer success
Excellent written and verbal communication skills

Nice to have

Experience working on operationally complex systems (e.g. marketplaces, logistics, supply/demand matching)
Experience building or supporting internal tools used by field teams or operations
An entrepreneurial spirit and be able to work independently and effectively in a results-oriented, efficient environment
Passionate about transforming the US healthcare system and the way care is delivered and paid for with a wholehearted interest in diving into its complexity
Acute focus on the user with ability to express your perspective and what you need to ensure each problem statement clearly traces back to these core points
Innate curiosity, almost obsessively so, with a passion to share knowledge and challenge the status quo to uncover creative solutions

What we offer

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs
bonus, commission or short-term incentive program
equity award program

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Sr. Manager, Digital Product - Care Delivery Experience

Job Description

Job Responsibility

Requirements

Nice to have

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