Sr. Manager, Customer Experience-Frontline Digital Experience

• Lead and encourage a team through mentor, career development, and performance feedback
• Develop and implement customer experience strategies aligned with T-Mobile’s vision and customer-first philosophy
• Represent the voice of the customer at the leadership level to influence product and service develop
• Oversee complex, cross-functional projects from concept to execution, ensuring flawless rollouts across channels
• Identify process improvement opportunities and partner with internal teams to build customer-centric solutions
• Deliver clear, concise communications on project status, key metrics, and team updates
• Build positive relationships with senior leaders across the enterprise to drive alignment and support
• Champion post-launch strategies that improve new commerce, product, and service experiences
• Tackle additional projects and responsibilities as needed

• Bachelor's Degree and 7 years of related work experience
• 4-7 proven experience in the wireless industry
• 4–7 years of people leadership and team development experience
• 2+ years of experience identifying customer difficulties, designing solutions, and ensuring implementation
• Strong background in customer experience strategy, process optimization, and analytics
• Strategic problem solver with a proven track record to influence and get results at all levels
• Proficient in Microsoft Office
• experience with SQL and analytics tools is a plus
• Excellent communication, problem-solving, and project management skills
• At least 18 years of age
• Legally authorized to work in the United States

experience with SQL and analytics tools is a plus

• competitive base salary and compensation package
• annual stock grant
• employee stock purchase plan
• 401(k)
• access to free, year-round money coaches
• annual bonus or periodic sales incentive or bonus
• medical, dental and vision insurance
• flexible spending account
• paid time off
• up to 12 paid holidays
• paid parental and family leave
• family building benefits
• back-up care
• enhanced family support
• childcare subsidy
• tuition assistance
• college coaching
• short- and long-term disability
• voluntary AD&D coverage
• voluntary accident coverage
• voluntary life insurance
• voluntary disability insurance
• voluntary long-term care insurance
• mobile service & home internet discounts
• pet insurance
• access to commuter and transit programs