Sr. Manager, Contact Center Job at Dana-Farber Cancer Institute (Brookline)

Sr. Manager, CEC Partner Management

The Senior Manager, CEC Partner Management is responsible for supporting the day...

Location

United States , Bethesda

Salary:

110400.00 - 187300.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business Administration, Hospitality Management, or a related field
6+ years of progressive experience in Hospitality, Contact Center Operations, Outsourcing, BPO management, or Global Service Delivery
Experience working across multiple regions and time zones
Strong leadership, communication, project management, and interpersonal skills, with the ability to partner cross-functional teams and work with external vendors
Experience managing third party partners, contracts, and service levels
Experience with performance management tools, reporting dashboards, and data analysis to drive decision-making
Understanding sales, customer service processes, and the hospitality industry's unique demands and customer expectations
Problem-solving and adaptable mindset with the ability to seek resolution and implement solutions quickly

Job Responsibility

Monitor partner performance against contractual KPIs, SLAs, quality standards, and customer experience expectations
Research and identify performance risks and gaps, drive corrective action plans, and escalate issues as appropriate
Support contract lifecycle activities, including new agreements, renewals, extensions, and amendments, in partnership with Legal, Finance, and Workforce Management
Support the delivery of regular partner performance reporting and insights to senior leadership
Supports the operational execution of outsourced sales and customer service teams, ensuring adherence to schedules, staffing plans, and workforce requirements
Partner closely with Workforce Management to support staffing decisions, adherence monitoring, and workforce changes across partners
Coordinate provisioning, system access, onboarding, and offboarding activities in partnership with Global Technology, Security, and Operations teams
Ensure partners are prepared for service changes, volume shifts, and new capability launches
Support consistent operational practices and issue resolution across partners and regions
Ensure external partners deliver customer experiences aligned with Marriott brand standards and service expectations

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
medical
dental
vision
health care flexible spending account

Fulltime

Sr. Manager, Packaging Engineering

The Sr. Manager, Packaging Engineering oversees the development, optimization, a...

Location

Netherlands , Bussum

Salary:

Not provided

CommScope

Expiration Date

Until further notice

Requirements

Bachelor’s or Master’s degree in Packaging Engineering, Mechanical Engineering, Industrial Design, or a related field
Minimum of 10 years of experience in packaging engineering, with 3–5 years in a leadership or managerial capacity
Proficiency in CAD tools such as SolidWorks or ArtiosCAD
Strong understanding of packaging industry testing standards
Strong analytical and problem‑solving skills with the ability to balance functionality, compliance, and cost
Excellent communication and interpersonal skills for effective collaboration with cross‑functional teams and customers

Job Responsibility

Lead, coach, and develop a team of packaging engineers
Set priorities, manage workload distribution, and ensure timely delivery of all packaging engineering projects
Sets strategy and aligns strategic objectives to the business and operational strategies
Promote a culture of innovation, accountability, and continuous improvement
Oversee the design, development and deployment of packaging solutions that provide optimal protection, manufacturability and scale, and cost efficiency
Deployment of uniform packaging designs across internal manufacturing plants and contract manufacturers
Ensure packaging systems comply with relevant standards and other testing requirements
Guide the team in executing performance testing, validation, and analysis to ensure durability and reliability
Serve as the primary technical point of contact for packaging‑related discussions with key stakeholders
Understand product requirements and translate them into practical and efficient packaging designs

Sr. Product Manager, Dialpad Support

Location

United States , Austin

Salary:

Not provided

Dialpad

Expiration Date

Until further notice

Requirements

8+ years of experience building a B2B SaaS product
Strong understanding of contact center workflows (agents, supervisors, routing, IVR, reporting, WFM, QA, or AI-driven capabilities)
Proven ability to lead complex products with multiple stakeholders and dependencies
Experience working closely with engineering teams on technically sophisticated systems (APIs, real-time systems, data pipelines)
Fluency in AI systems and a passion for applying this technology both within the Dialpad product and to improve your daily work
Data-driven mindset with the ability to define KPIs and make informed trade-offs
Excellent communication skills — able to influence without authority and clearly articulate decisions
Comfort operating in ambiguity and driving clarity in fast-evolving environments
Bachelor's degree or equivalent practical experience

Job Responsibility

Own product strategy and roadmap for the contact center business line, defining what to build, when to do it, and why it matters
Develop a deep understanding of customer pain points and business opportunities across industries, segments, and geographies through research, data analysis, and direct engagement to inform and support your product decisions and guide prioritization
Lead the ideation, design, specification, development, and release of solutions through the entire project lifecycle, leveraging strong working relationships with Engineering, Design, Marketing, and Sales
Maintain the quality of your product by identifying product and technical issues and actively developing and tracking solutions for a product line used by thousands of agents and supervisors every day
Measure your impact through quantitative and qualitative data, connecting your work to the business outcomes that customers care about most
Champion your product, both externally and internally, to generate excitement and ensure alignment, including customer briefings and roadmap discussions
Approach your role with a growth mindset and a willingness to roll up your sleeves and solve problems as they arise
Balance short-term customer asks with long-term platform scalability and architectural integrity
Monitor the competitive landscape to inform differentiation and positioning

What we offer

Work at the center of the AI transformation in business communications
Build and ship agentic AI products that are redefining how companies operate
Join a team where AI amplifies every employee’s impact
Competitive salary, comprehensive benefits, and real opportunities for growth
Cutting-edge AI tools
robust training program
offices designed to be inclusive
vibrant environment to cultivate collaboration and connection
exceptional culture repeatedly recognized as a Great Place to Work

Fulltime

Sr. Event Manager

Just steps from Waikīkī, the Hawaiʻi Convention Center is an event destination l...

Location

United States , Honolulu

Salary:

75000.00 - 85000.00 USD / Year

Legends Global

Expiration Date

Until further notice

Requirements

A minimum education level of: High School Diploma or its equivalency
A minimum of 4-5 years of related work experience
Experience effectively managing and/or planning events, including articulating details, commencing effective communication to internal support teams as well as client appointed points of contact
Excellent customer service skills working with diverse backgrounds and able to adapt to many changes and additions
Excellent knowledge of computer operations (Microsoft Office 365)
Effective oral communication and listening skills
able to speak clearly to give instructions and explanations and listen/understand when communicating with staff, vendors, and clients
Effective written communication skills
able to write and compose correspondence, contracts, memos and reports
Experience establishing and maintaining cooperative and productive work relationships

Job Responsibility

Manages various types of events as dictated by ongoing event activity
Manages all logistics for events booked at HCC
Determines event strategies and plans how to accomplish event success
Primary contact and principle liaison during an event
Determines needs and resolve problems by making strategic, business oriented and client-serving decisions required to ensure a successful event
Builds and maintains successful business relationships with clients in effort to provide exceptional customer service and increase probability of future bookings/return
Provide paperwork for the planning of a successful event (resumes, work orders, floor plans, event report and final invoicing)
Provide detailed accounting of all event charges and collects payment in advance as outlined in the license agreement
Accepts project work as assigned by the Director of Events and attends meetings regularly with various support departments to ensure open communication in the shared desire of improving efficiencies and reducing cost
Runs reports and understands key performance indicators with the USI framework

Fulltime

Sr. Procurement Manager, Global Logistics

This position will focus on warehousing, reverse logistics (RMA), and logistics ...

Location

United States , San Jose

Salary:

165000.00 - 175000.00 USD / Year

Roku

Expiration Date

Until further notice

Requirements

Bachelor’s degree in supply chain management, Operations, Engineering, or Business (master’s preferred)
8+ years of experience in Logistics / Services Procurement, with strong emphasis on Warehousing, Reverse Logistics (RMA), and contract management
Direct sourcing experience with 3PLs, warehousing providers, fulfillment centers, repair/refurbishment vendors, and reverse logistics partners
Strong understanding of warehouse operations, RMA workflows, inventory handling, labor models, and cost drivers
Demonstrated expertise in services contracting, including MSAs, SOWs, rate cards, SLAs, outsourcing models, should-cost analysis, benchmarking, and commercial negotiations
Experience running RFx processes and managing suppliers through the full contract lifecycle
Ability to operate effectively in a fast-moving, ambiguous environment while influencing cross-functional stakeholders
Strong analytical, communication, and stakeholder management skills
Proficiency with Microsoft Excel, Word, and PowerPoint

Job Responsibility

Lead and manage the Warehousing & RMA sourcing categories, owning end-to-end supplier engagement across third-party warehouses, fulfillment centers, repair depots, refurbishers, and reverse logistics partners
Own the commercial strategy and supplier portfolio supporting inbound warehousing, outbound distribution, returns processing (RMA), refurbishment, resale, recycling, and disposal operations
Negotiate, draft, and manage Statements of Work (SOWs), Master Service Agreements (MSAs), NDAs, amendments, and pricing exhibits with warehousing, RMA, and logistics service providers
Lead RFx processes for Warehousing and RMA services, including scope definition, bid analysis, supplier evaluation, and recommendation using eSourcing tools
Develop and execute category strategies leveraging market intelligence, supplier benchmarking, rate cards, capacity planning, and total cost of ownership (TCO) models across storage, handling, labor, repair, and reverse logistics cost drivers
Act as the primary commercial point of contact for Warehousing and RMA suppliers, managing pricing, performance issues, claims, compliance, contract changes, and escalations
Identify and deliver cost optimization and productivity initiatives, including network optimization, supplier rationalization, rate re-benchmarking, and process improvements across warehousing and returns flows
Partner closely with Logistics Operations, Supply Chain, Finance, Sales, Service, and Legal teams to support budgeting, forecasting, and cost validation that withstands executive scrutiny
Host QBRs and supplier scorecard reviews, driving accountability around SLAs, KPIs, service quality, cost, compliance, and continuous improvement
Ensure suppliers meet commitments related to cost, capacity, service levels, quality, inventory accuracy, RMA turnaround times, and compliance

What we offer

health insurance
equity awards
life insurance
disability benefits
parental leave
wellness benefits
paid time off
mental health and financial wellness support and resources
commuter benefits
retirement options (401(k)/pension)

Fulltime

Sr. Customer Success Manager

The Customer Success Manager (CSM) is the post-sales lead role on a given Federa...

Location

United States , Herndon

Salary:

105500.00 - 243000.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

General technical understanding of network operation management best practices and networking terminology
Must have strong data analysis and presentation skills
Must have strong communication, interpersonal, and leadership skills and demonstrated a history of high-level achievement in cross-functional organizations
Must be able to adjust communication according to audience
Strong problem-solving skills
Experience with Product Life Cycle, Order Management and Manufacturing
Knowledge of CRM systems, ERP, and/or Enterprise Resource Planning
Ability to organize and implement technical business process solutions
Working experience on tools such as SAP BI, Tableau, PowerBI or similar
Experience with TL9000 metrics, network performance measurement and hardware reliability

Job Responsibility

Focused on Customer Success
Manage all customer escalations as the single customer point of contact for post-sales activities
Monitor, manage, and audit case progress
Oversee customer escalation management
Schedule proactive cases with the Juniper Networks Technical Assistance Center (JTAC) for planned end-user software upgrades and/or major configuration changes
Lead weekly, bi-weekly, monthly customer review meetings
Conduct Service Business Reviews (SBRs)
Track product End of Life / End of Service planning
Track and update asset inventory, contract level, and physical locations to ensure agreement between end-user and Juniper data bases
Track asset recovery management

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Sr Business Analysis Manager - Marketing

The Sr Business Analysis Manager is responsible for guiding the business through...

Location

United States , Bellevue; Overland Park

Salary:

96700.00 - 174400.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Data analysis, data science, decision science, statistics, or similar quantitative fields
7-10 years of experience with Business intelligence tools (example: Business objects, Cognos, Hyperion etc)
7-10 years of experience in reporting and analyzing performance & data visualization (Tableau, Power BI, etc.)
7-10 years of experience in advanced analytics including SQL/ETL, analysis of complex datasets, competitive analysis, quantitative analysis & research
7-10 years of experience with Python, R, Go or similar statistics or data science language
Exceptional at using wide ranging datasets to deliver broad analysis and insights to maximize value creation and return on investment
Expertise in technical tools (SQL, automation, report/metric)
Experience with financial modeling, including forecasting, revenue analysis, and cost-benefit assessments to support business decisions
Ability to manage relationships, influence and communicate complicated analysis, logic, and solutions in a clear and concise manner and provide decision support, analysis and recommendations that help to drive effective execution of initiatives
Strong problem-solving skills and critical reasoning skills with the ability to break down complex business challenges and develop data-driven solutions

Job Responsibility

Support the analytic needs of the business by using data from various sources (e.g. existing dashboards, call centers, SAP, & Business Objects)- Serve as a key point of contact in providing data and reporting solutions to drive business results
Create holistic dashboards from different data sources for presentations to senior management
Own the process of driving core insights from available data and provide analysis and recommendations to the team and business owners
Present analysis & strategies to senior management in verbal & written forms. present complex analytical findings in clear, concise and decision-impacting manner. Possess the ability to influence leadership through fact-based analysis
Conduct competitive analysis to inform offers & processes
Early involvement in enterprise projects to define reporting needs & incorporating those needs into the system design
Respond and produce additional ad hoc reporting analysis requests and assignments as required
Also responsible for other Duties/Projects as assigned by business management as needed

What we offer

competitive base salary and compensation package
annual stock grant
employee stock purchase plan
401(k)
access to free, year-round money coaches
medical, dental and vision insurance
flexible spending account
employee stock grants
employee stock purchase plan
paid time off

Fulltime

New

Sr. Enterprise Collaboration Engineer

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees...

Location

United States , Bellevue

Salary:

98500.00 - 177700.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

4-7 years Relevant experience
4+ years of Microsoft Teams Room or Cisco Webex Conferencing experience
Microsoft Teams administration experience including meetings, calling, policies, licensing, and tenant configuration
Video/Voice and conferencing systems including Microsoft Teams Rooms, Cisco Webex room systems (codecs, Room Kits, Boards, Navigator touch panels), and conference room AV
Cisco Webex Control Hub administration and Cisco Webex room systems (codecs, Navigator touch panels, Room Kits, Boards)
Teams calling: Operator Connect, Direct Routing concepts, and E911 configuration
Microsoft Teams Admin Center and Teams Rooms Pro Management portal administration
Knowledge of Active Directory and Entra ID (Azure AD) including identity management, conditional access, and service account administration
PowerShell experience
Experience or proven understanding of Gen AI

Job Responsibility

Maintaining the operational integrity, efficiency, and dependability of enterprise-level collaboration and productivity platforms
Own the full lifecycle of enterprise conferencing and telephony platforms, Microsoft Teams Rooms and Cisco Webex
Coordinating room readiness across T-Mobile WA HQ and worldwide sites
Administer Cisco Webex Control Hub and manage Webex room systems including codecs, Navigator touch panels, Room Kits, and Boards
Configure and manage Cisco hardware including codec pairing, room navigator integration, and Appspace playlist management on Cisco devices
Troubleshoot conference room AV issues including audio routing, amplifiers, speakers, displays, cameras, and presentation sharing
Microsoft Teams Rooms (MTR): deployment, configuration, troubleshooting, and Pro license management
Own and maintain test room environments used to validate MTR deployments prior to production rollout
Own room device lifecycle including provisioning, cert-based authentication, firmware lifecycle management, and hardware troubleshooting for MTR-compatible and hardware-upgrade rooms
Interface with vendors and TAM contacts on firmware updates, admin agent releases, and device certification issues

What we offer

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off and up to 12 paid holidays
Paid parental and family leave
Family building benefits

Fulltime

Select Country

Sr. Manager, Contact Center

Job Description

Job Responsibility

Requirements

Nice to have

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