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Sr. Manager, Consulting Services, US Public Sector (NGFW/SASE)
United States, Arlington 178000.00 - 245500.00 USD / Year · Job Posted May 04, 2026
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Job Description
As the Senior Professional Services Manager for NGFW/SASE, you will be a critical leader for the US Public Sector region, guiding a high-performing team of Professional Services Consultants. You will drive the overall professional services business, provide expert oversight for all customer engagements, and ensure the high-quality delivery of NGFW/SASE security solutions. This role is highly integrated with Sales and Support teams, focusing on building trusted relationships and ensuring successful customer outcomes while consistently achieving key business metrics.
Job Responsibility
Drive the overall professional services business
Provide expert oversight for all customer engagements
Ensure the high-quality delivery of NGFW/SASE security solutions
Build trusted relationships and ensure successful customer outcomes
Own the comprehensive financial and operational management of the business
Drive operational excellence and ensure consistent operational discipline and accurate reporting
Ensure your team is appropriately staffed and has the necessary capacity to achieve quarterly goals
Champion the integration of AI/ML tools to optimize internal Professional Services operations
Collaborate with sales leadership, product, portfolio, and support teams
Build strong customer relationships and act as the point of contact for successfully handling customer escalations
Focus on the efficient delivery of standardized professional service offerings
Requirements
7+ years leading and scaling Professional Services or Customer Success teams responsible for the successful deployment and ongoing operation of complex enterprise security architectures
5+ years of experience in a management role overseeing technical consultants, architects, Customer Success Engineers or Resident Engineers/Extended Expertise staff, with teams of 10+ technical resources
Proven expertise in managing the full Professional Services or Customer Success project lifecycle from pre-sales through to successful project closeout and revenue recognition
Strong foundational understanding of Internet security concepts and products, with a deep demonstrated knowledge of NGFW and SASE (Secure Access Service Edge) architecture and its components
Demonstrated experience running a profitable Professional Services or Customer Success business, including achieving revenue/margin targets, managing backlog, health and optimizing project closure rates
Experience with Professional Services Automation tools (e.g., Clarizen, Kantata), Sales Management tools (e.g., Salesforce), and Business Intelligence tools (e.g., Tableau)
Demonstrated ability to manage critical customer escalations effectively and ensure prompt resolution for high-profile clients
Excellent written and verbal communication skills with the ability to clearly articulate complex technical knowledge to non-technical individuals and leadership
Bachelor’s Degree or equivalent military experience
Ability to travel up to 25% domestically to customer sites and internal business meetings
US Government DoD Active Top Secret Clearance or higher
Nice to have
Relevant industry certifications such as CISSP and/or PMP
Professional background in cybersecurity or enterprise IT