Sr Manager, Commercial Intake Specialist - LA28 Olympics Job at T-Mobile (Irvine)

Job Description

The Sr Manager, Commercial Intake Specialist is responsible for designing and leading the end-to-end customer intake and success management function for a highly strategic enterprise client. This role serves as the primary interface with the customer's leadership, translating complex and high-volume demands into structured, compliant delivery outcomes. By orchestrating cross-functional teams, partners, and suppliers, the Senior Manager ensures operational rigor, governance, and scalable execution under peak-event conditions. Leveraging data-driven insights, this leader drives prioritization, risk mitigation, and executive-ready decision support to protect T-Mobile's brand and commercial objectives. The position is critical in establishing an enterprise-grade operating system that enhances T-Mobile's global credibility and ability to deliver at Olympic scale.

Job Responsibility

Lead and manage the GTM business relationship with the customers Sr leaders on a day-to-day basis
Responsible for the Customer Sales Success Intake team supporting the customer, including performance management, coaching, and capability development
Establish and own the end-to-end intake strategy for the customer and partners
Ensure consistent, high-quality customer engagement and escalation management for high-visibility stakeholders
Align intake execution with T-Mobile for Business commercial objectives, contractual commitments, compliance requirements, and operational capacity
Serve as the primary cross-functional coordination lead across Sales, Operations, Finance, Legal, Program Management, and external partners to drive timely delivery
Establish governance, metrics, and dashboards to track intake volume, service performance, readiness, and delivery outcomes
provide executive-ready reporting
Oversee billing accuracy, account governance, and reporting tied to the customers activity & establish metrics and dashboards to track intake performance, service delivery, and operational readiness

Requirements

Bachelor's Degree Business Management, Engineering, Finance and Corporate Strategy
2-4 years 3 years of related experience, or an advanced degree with 1 year of related experience, or an equivalent combination
Experience in customer success leadership, operational discipline, and strategic thinking, with the credibility to represent T-Mobile for Business to customers’ executive stakeholders
Build / Lead Intake Management Function: Experience standing up and operating an end-to-end intake model (capture, triage, prioritization, fulfillment) for complex, high-volume requests
Enterprise Customer Success: Experience managing high-visibility enterprise stakeholders, delivering a premium service experience, and owning escalations through resolution
Cross-Functional Execution Leadership: Proven ability to drive outcomes across Sales, Operations, Finance, Legal, Program Management, and partners using governance, influence, and clear accountability
Risk, Dependency & Capacity Management: Demonstrated experience identifying delivery risks and cross-team dependencies early, managing capacity constraints, and driving mitigation plans to closure
Executive Level Communication: Experience preparing executive-ready updates and building reporting that provides visibility into volume, performance, risks, and readiness
People Leadership: Experience hiring, coaching, and performance-managing teams
establishing service discipline and building capability in a fast-moving environment
Financial & Billing Governance: Experience ensuring intake decisions translate into accurate billing, tracking, and reporting
comfortable partnering with Finance on controls and revenue integrity
At least 18 years of age
Legally authorized to work in the United States

What we offer

competitive base salary and compensation package
annual stock grant
employee stock purchase plan
401(k)
access to free, year-round money coaches
medical, dental and vision insurance
flexible spending account
paid time off
up to 12 paid holidays
paid parental and family leave
family building benefits
back-up care
enhanced family support
childcare subsidy
tuition assistance
college coaching
short- and long-term disability
voluntary AD&D coverage
voluntary accident coverage
voluntary life insurance
voluntary disability insurance
voluntary long-term care insurance
mobile service & home internet discounts
pet insurance
access to commuter and transit programs

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Sr Manager, Commercial Intake Specialist - LA28 Olympics

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