CrawlJobs Logo

Sr Manager, Client Success

https://www.t-mobile.com Logo

T-Mobile

Location Icon

Location:
United States , Multiple locations

Category Icon
Category:
Sales

Job Type Icon

Contract Type:
Employment contract

Salary Icon

Salary:

126700.00 - 228400.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

The Senior Manager, Client Success is accountable for leading a team of Client Success Managers (CLSMs) who drive adoption, retention, and customer value across T-Mobile for Business's most strategic enterprise and government accounts. This leader owns the execution of lifecycle engagement strategies and ensures the consistent delivery of customer outcomes tied to solution utilization, business impact, and long-term loyalty. The role requires a strong command of lifecycle best practices, customer health analytics, and cross-functional orchestration. Acting as both a people leader and executive point of escalation, the Senior Manager ensures the team operates with discipline, clarity, and impact. Through strategic oversight, executive engagement, and operational excellence, this role plays a pivotal part in maximizing customer satisfaction and deepening account relationships throughout the customer journey.

Job Responsibility:

  • Team Leadership & Capability Development- This leader is responsible for building and developing a high-performing team of Client Success Managers (CLSMs). They will set and reinforce performance expectations aligned to core Client Success KPIs such as retention rate, customer adoption, and value realization. A key portion of this responsibility—approximately half—is dedicated to sustainment and capability elevation. The Senior Manager reinforces adherence to the Client Success model through coaching, success planning reviews, field routines, and feedback loops. They will lead regular team development activities, manage skill progression, and help embed best practices into daily execution. This focus on sustainment ensures lasting enablement and continuous improvement, allowing the team to scale with consistency and impact.
  • Strategic Customer Engagement –The Senior Manager plays a hands-on role in deepening executive-level relationships with key customers. They serve as the senior point of contact on complex issues, engage directly with customer stakeholders to reinforce the T-Mobile value proposition, and ensure the voice of the customer is represented in internal discussions. By participating in or leading strategic business reviews and overseeing retention plans, the Senior Manager strengthens customer loyalty and ensures alignment with business outcomes that matter to our largest and most strategic accounts.
  • Lifecycle Oversight & Play Execution – This role owns the operational performance of the Client Success team across the full customer lifecycle—from onboarding through adoption and renewal. The Senior Manager ensures that CLSMs consistently execute prescribed lifecycle plays and maintain rigorous focus on customer health. They oversee the creation and progress of customer success plans, evaluate the effectiveness of proactive interventions, and refine workflows to drive impact at scale. Their oversight ensures that success efforts are targeted, standardized, and measurable.
  • Cross-Functional Orchestration –The Senior Manager is accountable for enabling seamless collaboration between CLSMs and internal functions such as Sales, Implementation, Engineering, and Support. They proactively identify and remove roadblocks to execution, escalate cross-functional gaps, and ensure roles are clearly defined across lifecycle handoffs. By championing internal alignment and clarity, they ensure that customers receive a unified, coordinated experience from the broader account team and that internal dependencies do not hinder customer progress.
  • Data-Driven Performance Management –This role uses customer data and performance analytics to manage team effectiveness and to drive proactive interventions. The Senior Manager leverages tools such as the Account Health Dashboard, usage trend reports, and account-level KPIs to identify risks and opportunities. They guide their team in using data to inform outreach strategies, assess adoption gaps, and prioritize retention plays. In addition, they own the communication of team performance metrics to leadership and identify areas for continuous improvement based on empirical insights.
  • Strategic Contribution & Special Projects – The Senior Manager also plays a key role in advancing strategic initiatives within the Client Success function. This includes contributing to roadmap pilots, implementing new processes or tools, and leading special projects tied to churn reduction, revenue acceleration, or lifecycle transformation. They act as a thought partner to leadership and a change agent within the organization, continuously surfacing opportunities to improve how the team delivers customer outcomes at scale.

Requirements:

  • Bachelor's Degree Seven (7) years of related professional experience, or a combination of education and experience deemed equivalent. (Required)
  • Minimum 5+ years of relevant experience in customer success, account management, or client-facing lifecycle roles. (Required)
  • 3-5 years of experience with direct people leadership experience, preferably overseeing customer-facing teams in a B2B environment (telecom, SaaS, or enterprise services ideal). (Required)
  • 3-5 years of demonstrated success leading teams responsible for account retention, adoption, and customer value realization. (Required)
  • Experience driving operational rigor through customer health metrics, lifecycle playbooks, and retention strategies. (Preferred)
  • Background managing executive-level customer relationships and overseeing performance in highly visible or regulated verticals (e.g., public sector, enterprise tech, healthcare) (Preferred)
  • Strong coaching and sustainment experience
  • skilled in reinforcing process adherence, developing team capability, and managing through change (Preferred)
  • Effective at navigating matrixed organizations, aligning cross-functional stakeholders, and removing roadblocks that impact customer delivery. (Preferred)
  • Customer Lifecycle Strategy: Proven ability to lead teams executing customer lifecycle strategies across onboarding, adoption, and renewal. (Required)
  • Leadership & Capability Development: Strong capability in building team skill, reinforcing playbook adherence, and sustaining high performance through structured development. (Required)
  • Executive Communication: Confident communicator with the ability to influence senior stakeholders and drive strategic engagement. (Required)
  • Cross-Functional Alignment: Adept at coordinating across Sales, Support, and Implementation to ensure seamless delivery and shared accountability. (Required)
  • Data-Driven Decision Making: Able to interpret customer health metrics, usage data, and dashboards to prioritize actions and manage performance. (Required)
  • Retention & Growth Acumen: Retention & Growth Acumen: Skilled in identifying risk and expansion opportunities and guiding teams to deliver measurable customer and business outcomes. (Required)
  • Documented Customer Success Practices: Experienced in implementing customer success strategies across both client-side and agency environments
  • exposure to professional services or marketing disciplines is a plus. (Required)
  • Executive Influence & Stakeholder Management: Proven ability to engage senior executives, navigate complex relationships, and deliver high-impact results with precision and credibility. (Required)
  • Operational Discipline: Strong operational mindset with a track record of improving team efficiency, standardizing execution, and sustaining high levels of customer satisfaction. (Required)
  • At least 18 years of age
  • Legally authorized to work in the United States
What we offer:
  • competitive base salary and compensation package
  • annual stock grant
  • employee stock purchase plan
  • 401(k)
  • access to free, year-round money coaches
  • medical, dental and vision insurance
  • flexible spending account
  • paid time off and up to 12 paid holidays
  • paid parental and family leave
  • family building benefits
  • back-up care
  • enhanced family support
  • childcare subsidy
  • tuition assistance
  • college coaching
  • short- and long-term disability
  • voluntary AD&D coverage
  • voluntary accident coverage
  • voluntary life insurance
  • voluntary disability insurance
  • voluntary long-term care insurance
  • mobile service & home internet discounts
  • pet insurance
  • access to commuter and transit programs

Additional Information:

Job Posted:
April 24, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
T-Mobile - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Sr Manager, Client Success

Sr. Customer Success Manager - SaaS

ShipperHQ is seeking a talented Sr. Customer Success Manager to join our dynamic...
Location
Location
United States , Austin
Salary
Salary:
Not provided
shipperhq.com Logo
ShipperHQ
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree or equivalent experience
  • 5+ years in Customer Success, Account Management, or a similar client-facing role, ideally in B2B SaaS
  • Experience managing enterprise or strategic accounts with multiple stakeholders
  • Skilled at building champions, navigating complex organizations, and tailoring strategies to client goals
  • Proven ability to own and grow recurring revenue through renewals and upsells
  • Strong business acumen with experience tracking and communicating KPIs
  • Exceptional communication skills (written, verbal, presentation)
  • Highly organized, proactive, and detail-oriented
  • Entrepreneurial mindset and comfort working in a fast-moving, collaborative environment
Job Responsibility
Job Responsibility
  • Own a portfolio of strategic accounts and serve as a trusted advisor, helping customers maximize the value of ShipperHQ solutions
  • Build lasting relationships: Establish trust, credibility, and influence across multiple levels of your customers’ organizations
  • Drive measurable value: Understand your clients’ goals, define success metrics, and deliver actionable strategies that drive ROI
  • Champion adoption: Educate customers on product capabilities and best practices, ensuring they realize the full benefit of their investment
  • Lead renewals and growth: Manage renewals proactively and identify expansion opportunities through consultative, value-based selling
  • Collaborate cross-functionally: Partner closely with Product, Sales, and Support to represent customer outcomes across teams and help deliver exceptional outcomes
  • Plan ahead: Stay proactive, looking 6+ months ahead of renewal cycles, to ensure client satisfaction and retention
What we offer
What we offer
  • 22 days of PTO plus public holidays
  • 401k Match
  • Medical, Dental, and Vision Insurance
  • Fulltime
Read More
Arrow Right

Tax Manager and Sr Tax Manager

We are seeking a Tax Manager and Sr Tax Manager to join our client's dynamic tea...
Location
Location
United States , Fort Worth
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must have a minimum of 1-3+ years of experience in a managerial role within a CA firm or similar industry
  • Extensive experience with Partnership Tax, Corporate Tax both on the compliance and research and planning side
  • Proficiency in using Fastax or similar tax software is essential
  • Proven leadership skills with the ability to manage and guide a team effectively
  • Excellent communication and interpersonal skills to liaise with clients and team members
  • Strong analytical and problem-solving abilities for effective tax planning and research
  • Must have a thorough understanding of tax laws and regulations
  • A certified public accountant (CPA) or similar detail oriented certification is highly preferred
  • Must possess strong organizational skills and the ability to manage multiple tasks simultaneously
  • Proven track record of successfully handling and resolving tax-related issues
Job Responsibility
Job Responsibility
  • Review federal and multi-state income tax returns for individuals, partnerships, corporations, and trusts
  • Oversee the planning and scheduling of engagements to ensure quality of work product
  • Manage teams of senior and staff accountants, providing both formal and informal feedback
  • Monitor workflow and communicate progress to partners
  • Develop business with both existing and new clients, maintaining strong client relationships
  • Advise clients on income tax issues and related tax planning
  • Maintain proficiency in the taxation of partnerships, limited liability companies, and other similar flow-through entities
  • Stay knowledgeable about corporate tax issues, including tax provisions
  • Understand and advise on international tax issues - CFC's and PFIC's, ECI, and FDAP
  • Have a thorough understanding of both accounting and income tax compliance issues associated with private equity
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
  • Fulltime
Read More
Arrow Right

Client Services Manager

Gummicube is looking for a dedicated Client Services Manager to lead our award-w...
Location
Location
United States
Salary
Salary:
120000.00 - 130000.00 USD / Year
airship.com Logo
Airship
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years in account management or client services roles at a Digital Marketing Agency (or similar environment)
  • 3+ years in leadership roles managing client services or account management teams
  • 3+ years of marketing or advertising experience (SEO, paid marketing, performance marketing)
  • Experience managing enterprise accounts with contract values of $1M+ annually
  • Proven track record of achieving 95%+ net revenue retention in enterprise segments
  • Advanced Excel/Google Sheets expertise for data analysis and reporting
  • Experience with enterprise CRM platforms (Salesforce, HubSpot, etc.)
  • Project management expertise with complex, multi-phase enterprise implementations
  • Executive presence with ability to present to C-suite stakeholders
  • Strong emotional intelligence and conflict management skills
Job Responsibility
Job Responsibility
  • Oversee your immediate team of coordinators and day-to-day operations focused on enterprise customer success
  • Lead either our Account Management team focused on client relationship management or our Strategy team focused on strategic account planning
  • Collaborate cross-functionally with marketing, data, and creative teams to plan and support complex client needs for large accounts
  • Serve as liaison between the Accounts & Client Services team and Executive Leadership
  • Onboard and continuously train teams on Gummicube technologies, methodologies, strategies and implementation of process and compliance requirements for enterprise-level service delivery
  • Meet weekly with Coordinators and Sr. Coordinators to understand account performance, offering insights and guidance with strategy focused on customer success outcomes
  • Create cadences of account reviews, working with team members to identify areas of improvement and upsell/cross-sell opportunities across enterprise accounts
  • Act as the client's first line of support behind account owners, able to negotiate deliverables and timing within reason based on complex enterprise client demands and team turnarounds
  • Report relevant metrics and relationship notes to Executive Leadership including customer health scores, expansion opportunities, and retention risks
  • Analyze trends and execute marketing strategies aligned with short and long-term objectives to drive customer expansion and retention
What we offer
What we offer
  • Equity is also offered with this role
  • Robust benefits package as part of our Total Rewards approach to compensation
  • Fulltime
Read More
Arrow Right

Sr. Manager, Solution Engineering Enterprise & Strategic

T-Mobile is seeking exceptional talent to join our Leadership Team. Our dedicati...
Location
Location
United States , Herndon
Salary
Salary:
160700.00 - 289800.00 USD / Year
https://www.t-mobile.com Logo
T-Mobile
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma/GED
  • Bachelor's Degree (Stem area of study strongly preferred)
  • 10 years Wireless technology with broad understanding of product development, marketing, sales and service models
  • 5-7 years Prior Leadership Experience
  • Technical Leadership
  • Project Management
  • Excellent oral and written communications
  • strong interpersonal skills
  • Experience with Sales Methodologies
  • Proficiency with business application software
Job Responsibility
Job Responsibility
  • Provide alignment and support to a group of Enterprise clients
  • Participate in client meetings including Executive Breifings and onsite at client locations
  • Enable coverage options and create suitable solutions for client review
  • Collaborate with clients to develop and expand solutions
  • Present and differentiate current & future state of T-Mobile’s Network capabilities & product roadmap
  • Demonstrate core and valued-added solutions to clients
  • Provide technical guidance and expertise for client Requests for Proposals (RFPs) and bids
  • Collaborate with the Sales team on products and solutions to enhance sales performance
  • Participate in client quarterly business reviews and account planning sessions
  • Own client technical relationships and executive engagements
What we offer
What we offer
  • competitive base salary and compensation package
  • annual stock grant
  • employee stock purchase plan
  • 401(k)
  • access to free, year-round money coaches
  • medical, dental and vision insurance
  • flexible spending account
  • paid time off
  • up to 12 paid holidays
  • paid parental and family leave
  • Fulltime
Read More
Arrow Right

Sr. Purchasing/Subcontracts Manager

Our client is seeking a Sr. Purchasing/Subcontracts Manager to support their Tex...
Location
Location
United States , Houston
Salary
Salary:
Not provided
chasesource.com Logo
ChaseSource
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 12 years of experience managing purchasing/procurement activities for construction trade contractors required
  • Bachelor’s degree in Engineering, Construction Management, or a related technical field (or equivalent combination of education and experience) preferred
  • Proven track record of successfully negotiating and administering trade contracts in a construction environment
Job Responsibility
Job Responsibility
  • Provide overall oversight of all purchasing activities within the Texas Business Unit
  • Identify and monitor deviations from established SOPs and implement corrective actions as needed
  • Develop and manage the departmental purchasing budget, allocating resources to various projects
  • Assist with resource and workload allocation to ensure timely procurement deliverables
  • Coordinate with project operations teams to align purchasing requirements and trade contract flow-downs
  • Serve as signing authority on contracts, waivers, recommendation-to-award documents, and related procurement paperwork
  • Manage multiple purchasing teams, ensuring consistent performance and adherence to policies
  • Develop and execute trade partner risk-mitigation strategies by collaborating with operations, risk management, and leadership teams
  • Partner with Support Operations and Preconstruction departments to integrate their deliverables into the purchasing process
  • Maintain subcontractor relationship management across one or more business units
  • Fulltime
Read More
Arrow Right

Fin Solutions Sr. Lead Analyst

The Fin Solutions Sr. Lead Analyst is a strategic professional who closely follo...
Location
Location
Costa Rica , Heredia
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of project management experience using a structured methodology to successfully track, plan, monitor and report on concurrent projects, within the financial services industry preferred
  • Manage project scope by assessing requirements changes, determining and conveying impact on budget, time and risk
  • Manage client expectations, anticipates operational and tactical risks and tracks them
  • clarify, identify, and track requirements and issues, remove barriers, resolve minor project issues and escalate to immediate manager where required
  • Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function
  • Requires communication and diplomacy skills in order to guide and influence others
  • Experience and demonstrated ability to manage competing priorities in a complex and dynamic environment
  • Self-motivated with the ability to make decisions in the absence of detailed instructions
  • Advanced Microsoft Office skills
  • In depth knowledge of banking products / systems highly preferred
Job Responsibility
Job Responsibility
  • Contributes to the design, roll-out and governance of financial solutions
  • Drives end results of the project as a representative of the business
  • Defines, teaches, and enforces the use of good project management practices such as techniques in resolving complex, interdependent activities into tasks and sub-tasks that are documented, monitored and controlled
  • Assesses project risk potentials and discover potential problems before they occur
  • Articulates problems, bring the right people together to solve problems and know when the problem has been properly addressed and closed
  • Communicates to all concerned parties project milestones, status updates, as well as any existing or potential escalation issues
  • Uses best practice PM (CPMC) methodology to create a project plan to fit the stakeholders/customers’ needs and deliver within budget on desired outcomes
  • Manages complex/critical/large professional disciplinary areas
  • Participates in formulating and setting strategic direction for the process, organization and architecture covering Finance across Citi businesses, products, functions and locations
  • Assists in setting business and information architecture standards for Finance
  • Fulltime
Read More
Arrow Right

Sr. Manager of Customer Success, Strategic Accounts

As the Sr. Manager of Customer Success for Strategic Accounts at Dialpad, you wi...
Location
Location
United States , Denver
Salary
Salary:
156000.00 - 211200.00 USD / Year
dialpad.com Logo
Dialpad
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience in Customer Success, Account Management, or a similar customer-facing role with a focus on Strategic accounts
  • Proven track record of successfully managing Enterprise-level clients, driving customer retention, and growing strategic partnerships
  • 5+ years of leadership experience, with the ability to inspire and manage a high-performing team
  • Excellent communication, presentation, and interpersonal skills, with the ability to build strong relationships at all levels of an organization
  • Deep understanding of SaaS business models and the ability to drive product adoption and value realization
  • Strong problem-solving skills, with the ability to handle complex customer issues and drive timely resolutions
  • Data-driven, with experience using customer success platforms and CRM tools (e.g., Salesforce, Gainsight, Zendesk, etc.)
  • Strong organizational skills, with the ability to manage multiple accounts and initiatives simultaneously
  • Ability to adapt quickly to an ever-changing environment
  • Experience with telecommunication or SaaS providers required
Job Responsibility
Job Responsibility
  • Lead and Develop the Team: Build, manage, and mentor a high-performing team of Customer Success Managers (CSMs) who support Dialpad’s Strategic customers
  • Customer Advocacy: Serve as the executive leader responsible for customer satisfaction and retention within the Strategic segment
  • Strategic Account Management: Work closely with Strategic customers to understand their business needs and drive outcomes that ensure customer success and the expansion of our business within their organization
  • Driving Adoption and Engagement: Collaborate with customers to accelerate product adoption, minimize churn, and help them fully leverage the Dialpad platform's value
  • Customer Health & Escalations: Monitor the health of customer accounts, identifying risks and areas of opportunity
  • Collaborative Leadership: Collaborate with Sales, Marketing, Product, and Engineering teams to create customer-centric strategies, improve product offerings, and deliver the best possible experience for our Strategic clients
  • Metrics & Reporting: Establish and track key performance indicators (KPIs) for customer success
  • Thought Leadership: Stay informed on industry trends and customer needs, and provide insights and feedback to help shape the future of Dialpad’s products and services
What we offer
What we offer
  • competitive benefits and perks
  • robust training program
  • inclusive, vibrant office environment
  • recognized Great Place to Work culture
  • Fulltime
Read More
Arrow Right

Applications Development Sr Programmer Analyst

The Applications Development Senior Programmer Analyst is an intermediate level ...
Location
Location
India , Pune
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5-8 years of relevant experience
  • Experience in systems analysis and programming of software applications
  • Experience in managing and implementing successful projects
  • Working knowledge of consulting/project management techniques/methods
  • Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
Job Responsibility
Job Responsibility
  • Conduct tasks related to feasibility studies, time and cost estimates, IT planning, risk technology, applications development, model development, and establish and implement new or revised applications systems and programs to meet specific business needs or user areas
  • Monitor and control all phases of development process and analysis, design, construction, testing, and implementation as well as provide user and operational support on applications to business users
  • Utilize in-depth specialty knowledge of applications development to analyze complex problems/issues, provide evaluation of business process, system process, and industry standards, and make evaluative judgement
  • Recommend and develop security measures in post implementation analysis of business usage to ensure successful system design and functionality
  • Consult with users/clients and other technology groups on issues, recommend advanced programming solutions, and install and assist customer exposure systems
  • Ensure essential procedures are followed and help define operating standards and processes
  • Serve as advisor or coach to new or lower level analysts
  • Has the ability to operate with a limited level of direct supervision
  • Can exercise independence of judgement and autonomy
  • Acts as SME to senior stakeholders and /or other team members
  • Fulltime
Read More
Arrow Right
Remote jobs Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog Salaries Tools About Us FAQ Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy