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Uber Logo Uber · IT - Administration

Sr. Manager, Central Operations

United States, New York, New York Employment contract 183000.00 - 225500.00 USD / Year · Job Posted May 04, 2026
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Job Description

The Territory Consumer Operations team (formerly Eater) sits within Consumer Operations and is responsible for owning and driving territory and market-level consumer performance. This team operationalizes consumer growth strategy, generates actionable insights, and leads execution across markets to deliver against Territory and US growth goals. Territory Consumer Operations is accountable for key consumer input metrics at the market and territory level to drive consumer acquisition, engagement, retention. While this team does not own every executional lever, it is responsible for ensuring performance outcomes are met by driving alignment, prioritization, and execution across cross-functional partners. This team serves as the bridge between strategy and execution—translating US priorities into local action and elevating market insights to inform scaled solutions.

Job Responsibility

  • Execute market and territory-level strategic initiatives to drive performance and achieve input targets aligned to the growth framework
  • Monitor and analyze territory performance
  • build and maintain dashboards to surface actionable insights
  • Conduct ad hoc analyses to identify opportunities, diagnose issues, and inform local decision-making
  • Partner closely with Consumer Operations pods to support scaled execution, inform product strategy and prioritization, and drive strong US and territory performance
  • Partner with Territory GMs, Market Intelligence, Finance, and other teams (Tech, Brand Marketing, CRM, Performance Marketing, Legal) to shape strategy and prioritize initiatives
  • Share accountability for territory and market input targets, contributing to broader US business goals
  • Develop deep understanding of local market dynamics to inform strategy and support both territory-specific and scaled initiatives
  • Own and optimize ongoing business-as-usual operations to ensure consistent execution and performance

Requirements

  • 7+ years of experience in strategy, operations, consulting, or similar analytical roles.
  • Bachelor's degree in a quantitative, business, or technical field.
  • Experience in financial modeling, P&L management, capital allocation frameworks, or lifecycle segmentation and consumer strategy.
  • Experience with SQL

Nice to have

  • Demonstrated ability to lead complex, highly-ambiguous, cross-functional programs from strategy through execution, unifying diverse concepts (e.g., Finance metrics and Marketing segments).
  • Strong analytical and problem-solving skills
  • fluency in SQL and Excel/Google Sheets is highly preferred.
  • Proven experience using data and insights to define customer segments, influence lifecycle strategy, and guide investment decisions.
  • Highly effective communicator and collaborator
  • skilled at aligning diverse executive stakeholders and frontline teams across functions and levels.
  • Strong bias for action and ownership
  • able to balance strategic big-picture thinking with hands-on delivery and operational detail.

What we offer

  • eligible to participate in Uber's bonus program
  • may be offered an equity award & other types of comp
  • eligible to participate in a 401(k) plan
  • various benefits
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