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Sr Manager, Care/Retail Product Management

United States, Bellevue 140500.00 - 253500.00 USD / Year · Job Posted January 04, 2026
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Job Description

Lead a team focused on evolving the end-to-end in store and Care experiences—how customers learn about, explore, purchase and manage products and services while interacting with our award winning Experts. They are the Product leaders at the intersection of the wireless industry, digital and physical world, creating experiences that are on par with the best in tech.

Job Responsibility

  • Works in collaboration with VP's, Director's, peers, and team to develop strategy, plans, and outcomes across T-Mobile’s postpaid and prepaid (including Metro by T-Mobile) journeys
  • Drives cross-functional alignment with Engineering, Design, Research, Marketing, and Business Teams to assess and evolve digital selling experiences across T-Mobile and Metro
  • Maintains a solid understanding of the wireless industry, Digital and assisted trends, and competitive positioning
  • May own the lifecycle management of multiple products supporting both brands
  • Oversees product vision, development of business cases, and roadmap execution across customer acquisition, upgrade, and cross-sell journeys
  • Develops and drives change management strategies that cascade the vision and align team goals with corporate and brand priorities
  • Provides coaching and execution guidance to Product Management team
  • Drives accountability with T-Mobile and vendor partners for performance, funding, and service levels

Requirements

  • Bachelor's Degree in Computer Science, Business, Engineering, IT or equivalent experience
  • 10+ years of relevant Product Management experience in an agile product development environment
  • 4 – 7 years’ experience managing teams of 5 or more resources in direct reporting relationship in Product Management organization
  • Product Lifecycle Management Experience in delivering large and complex business/technology initiatives
  • Excellent written and verbal communication skills with ability to present complex technical information in a clear and concise manner to a variety of audiences including executives and non-technical leaders
  • Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data
  • Experience with Agile backlog/project management tools
  • At least 18 years of age
  • Legally authorized to work in the United States

Nice to have

Master's/Advanced Degree In Business Administration

What we offer

  • Competitive base salary and compensation package
  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Access to free, year-round money coaches
  • Medical, dental and vision insurance
  • Flexible spending account
  • Paid time off and up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability
  • Voluntary AD&D coverage
  • Voluntary accident coverage
  • Voluntary life insurance
  • Voluntary disability insurance
  • Voluntary long-term care insurance
  • Mobile service & home internet discounts
  • Pet insurance
  • Access to commuter and transit programs

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