Sr. Manager, Account Management

Responsible for managing a teams of sales account managers across our Publisher business including programmers, distributors and resellers. Lead for your pod and book of business responsible for overall day to day operational health if these strategic relationships across our full product suite. Participate in cross-functional strategic company initiatives acting as a representative for the full account management function. Creates account service management procedures to ensure consistent methods for supporting customers and to ensure high quality and responsiveness. Maintain executive summaries for each client for team senior leadership and act as an escalation path when needed. Monitor overall performance of account managers as well as customer satisfaction. Ensure operational plans are aligned with business objectives. Contribute to functional strategy development. Has a greater degree of impact on business results, and typically manages development and coaching of your pod.