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Sr. Manager- Collection

https://www.randstad.com Logo

Randstad

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Location:
India , Pune

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Responsibility:

  • Strategic Leadership: Lead and scale the company’s global billing and collections process, establishing best-in-class follow-up protocols and "best practice" standards for the department
  • Team Management: Supervise and mentor a team
  • High-Level Negotiations: Personally handle senior-level customer escalations and complex negotiations to secure payments and reduce Days Sales Outstanding (DSO)
  • Process Automation: Identify, design, and implement system improvements and automation levels to streamline the collections workflow
  • Performance Tracking: Implement, track, and achieve aggressive KPIs, providing advanced data analysis on collection health to the executive team
  • Cross-Functional Collaboration: Partner with Sales, CS, Product, and Finance to resolve customer disputes and refine the overall customer financial experience

Requirements:

  • 15 years of experience
  • Lead and scale the company’s global billing and collections process
  • Supervise and mentor a team
  • Personally handle senior-level customer escalations and complex negotiations
  • Identify, design, and implement system improvements and automation levels
  • Implement, track, and achieve aggressive KPIs
  • Partner with Sales, CS, Product, and Finance

Additional Information:

Job Posted:
February 16, 2026

Expiration:
April 13, 2026

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