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Strategic Leadership: Lead and scale the company’s global billing and collections process, establishing best-in-class follow-up protocols and "best practice" standards for the department
Team Management: Supervise and mentor a team
High-Level Negotiations: Personally handle senior-level customer escalations and complex negotiations to secure payments and reduce Days Sales Outstanding (DSO)
Process Automation: Identify, design, and implement system improvements and automation levels to streamline the collections workflow
Performance Tracking: Implement, track, and achieve aggressive KPIs, providing advanced data analysis on collection health to the executive team
Cross-Functional Collaboration: Partner with Sales, CS, Product, and Finance to resolve customer disputes and refine the overall customer financial experience
Requirements:
15 years of experience
Lead and scale the company’s global billing and collections process
Supervise and mentor a team
Personally handle senior-level customer escalations and complex negotiations
Identify, design, and implement system improvements and automation levels