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The IT Support Technician Level 4 provides advanced technical configuration, quality assurance, and deployment preparation for enterprise IT hardware. This role includes oversight and validation of work performed by junior team members, ensuring all configurations and integrations are completed according to organizational and client standards.
Job Responsibility:
Program and configure Cisco 8000 series routers and other advanced Cisco solutions
Perform detailed quality checks on work completed by IT Support Technician Level 1 team members
Integrate, validate, and test end-to-end PSAP (Public Safety Answering Point) technology stacks prior to shipment
Rebox, palletize, and package enterprise equipment for secure shipment and delivery
Ensure build accuracy, documentation compliance, and deployment readiness for all hardware and related systems
Requirements:
Demonstrated hands-on expertise with Cisco routing, switching, and firewall programming, with emphasis on the Cisco 8000 series
Strong ability to validate configurations, conduct troubleshooting, and oversee build quality across equipment sets
Advanced experience in IT support, network configuration, and quality assurance
Ability to oversee junior team members, providing technical guidance as needed
Excellent problem-solving skills and attention to detail
Nice to have:
Experience with Dell and Lenovo server hardware as well as VMware virtualization platforms
What we offer:
medical, vision, dental, and life and disability insurance