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Sr. IT Support Technician

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Robert Half

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Location:
United States , Ontario

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The IT Support Technician Level 4 provides advanced technical configuration, quality assurance, and deployment preparation for enterprise IT hardware. This role includes oversight and validation of work performed by junior team members, ensuring all configurations and integrations are completed according to organizational and client standards.

Job Responsibility:

  • Program and configure Cisco 8000 series routers and other advanced Cisco solutions
  • Perform detailed quality checks on work completed by IT Support Technician Level 1 team members
  • Integrate, validate, and test end-to-end PSAP (Public Safety Answering Point) technology stacks prior to shipment
  • Rebox, palletize, and package enterprise equipment for secure shipment and delivery
  • Ensure build accuracy, documentation compliance, and deployment readiness for all hardware and related systems

Requirements:

  • Demonstrated hands-on expertise with Cisco routing, switching, and firewall programming, with emphasis on the Cisco 8000 series
  • Strong ability to validate configurations, conduct troubleshooting, and oversee build quality across equipment sets
  • Advanced experience in IT support, network configuration, and quality assurance
  • Ability to oversee junior team members, providing technical guidance as needed
  • Excellent problem-solving skills and attention to detail

Nice to have:

Experience with Dell and Lenovo server hardware as well as VMware virtualization platforms

What we offer:
  • medical, vision, dental, and life and disability insurance
  • company 401(k) plan
  • free online training

Additional Information:

Job Posted:
January 22, 2026

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