Sr. IT Support Technician Job at Robert Half (Ontario)

New

Sr Data Center IT Support Technician

As a Microsoft Senior Data Center IT Support Technician (Sr DCIT) (Locations: Li...

Location

United States , Lithia Springs

Salary:

34.13 - 56.54 USD / Hour

Microsoft Corporation

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
At least two years of experience supporting IT equipment or related technology
Ability to meet Microsoft, customer and/or government security screening requirements
Microsoft Cloud Background Check

Job Responsibility

Building strong working relationships with people working within the data center and at corporate
Ensuring SAW devices are in a 'healthy' state, meeting Security’s compliance standard
Receiving confidential information to perform BIOS setting changes
Managing SAW inventory, including ordering, receiving, assigning/re-assigning, and decommissioning devices
Providing guidance to users for common SAW repair issues and escalating issues experienced by users
Performing Return Merchandise Authorization (RMA) for SAWs damaged within the first 30 days of receipt
Providing Senior Data center Technician-level support when needed. Responsibilities include performing power cycles, swap out failed components, handling storage media, and perform troubleshooting when needed. Also, performing cable installations, hardware rack / stack installations, testing, and troubleshooting using standard data center processes
Supporting the deployment of on-site DC physical infrastructure including Servers, NetDevices, SANs, Windows Server OS Support, Parts/Component replacement and physical hardware troubleshooting when needed
Assisting Data center Inventory and Asset Management Team with shipping/receiving and inventory management to address high work volumes as required
Embody our culture and values

What we offer

Benefits and other compensation (details at provided link)

Fulltime

New

Sr Technician, End User Support

This role supports the continuous and effective operation of corporate systems b...

Location

United States , Frisco

Salary:

29.93 - 53.98 USD / Hour

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree OR combination of education and experience deemed equivalent
3 years IT related Field Experience
Hands on experience in computer support, preferably with some experience understanding an Enterprise/Call Center Environment
Communication Management
Computer Hardware
Computer Networking
Customer Experience (CX)
Customer Service
Desktop Analytics
Hardware Support

Job Responsibility

Resolve incidents and requests related to client hardware, desktop applications, operating systems, network issues, and peripheral devices to maintain system functionality
Create, review, and approve knowledge base articles to enhance support resources and information sharing
Identify incident trends, diagnose problems, create problem records, and manage problem resolution to reduce recurring issues
Manage escalations from the support organization and leadership, ensuring resolution, documentation, and follow-up
Lead local site operations to ensure compliance with support standards and guide other support staff
Also responsible for other duties/projects as assigned by business management as needed

What we offer

Annual stock grant
employee stock purchase plan
401(k)
medical insurance
dental insurance
vision insurance
flexible spending account
paid time off
up to 12 paid holidays
paid parental and family leave

Fulltime

Sr Informational & Operational Technology Support Technician

The Information Technology Support Technician role involves providing onsite tec...

Location

United States , Indianapolis

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

5+ years IT support experience
Experience in supporting Operational Infrastructure Technology
Experience with exacqVision and IP cameras
Strong knowledge of Windows operating system environment
Knowledge and Experience with Android OS and Apple iOS
Excellent customer/client service skills
Verbal and written communication skills with emphasis on customer service, including experience handling challenging situations and conflict resolution
Follow up with clients to ensure high satisfaction on issue resolution
A+ desktop or equivalent skill set is required
additional certifications for various hardware platforms may be required

Job Responsibility

Provide onsite in person technical support for end users in a plant/manufacturing environment
Individuals here have a well-rounded knowledge of the policies and procedures for their work area
Perform troubleshooting, parts replacement, systems upgrades, deployment, and repair on desktops / notebooks / printers / tablets
May respond to calls after normal business hours per leader instructions
Identify potential issues that could adversely impact end user experience and take corrective action
Interact directly with clients and other internal and external sources to resolve issues
Hands and feet support for IT and OT (operational technology) infrastructure including but not limited to switches, access points, gateways, routers, IP cameras, NVR and badge readers

Fulltime

Tsc Technician Sr

The Technical Service Center evaluates, repairs, and maintains Volkswagen Group ...

Location

United States , Auburn Hills

Salary:

Not provided

Volkswagen AG

Expiration Date

Until further notice

Requirements

7+ years’ automotive diagnostic & repair experience including high voltage vehicle repair
Degree or certificate in Automotive Technology
Hi-level Volkswagen Audi Technical Training
ASE Master Certification
Extensive Volkswagen and/or Audi product and technical knowledge
Extensive knowledge of Volkswagens and/or /Audi diagnostic processes
Hybrid & High-Voltage battery diagnostic and repair experience
Advanced level of ODIS diagnostic experience
ASE technical certifications
Valid Driver’s License

Job Responsibility

Repair, test, maintain, and update VW /Audi vehicles to the latest technical level
Repair vehicles when Dealer personnel, internal organizations, field technical support and other corporate locations are not able to execute repairs
Communicate problems and solutions to VWGoA/VW-AG Quality departments utilizing department specific documentation
Test vehicles under varying conditions to determine and document cause of condition
Evaluate and repair company buy-back vehicles
Verify customer complaints in the actual field environment
Provide cross functional assistance to other groups within AoA, VWoA, Audi/VW AG, vendors and associations
Evaluate new diagnostic systems and procedures
verify GFF and service publications
Perform, evaluate and develop repairs according to newly developed repair information

Fulltime

Sr Technician, Switch

The Senior Site Operations Technician supports the safe, compliant, and reliable...

Location

United States , Fort Myers

Salary:

33.55 - 60.51 USD / Hour

T-Mobile

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
4 or more years of relevant experience in data center operations, telecom, wireless, transport, field operations, critical environment support, or a similar operational role.
At least 18 years of age
Legally authorized to work in the United States

Job Responsibility

Coordinate onsite physical work in accordance with approved incidents, change records, maintenance plans, site procedures, and other authorized work documentation
Verify work authorization, confirm scope aligns to approved records, validate site readiness, and ensure required safeguards and conditions are in place before work begins
Maintain awareness of onsite activity and stop or escalate work when safety, authorization, scope, workmanship, or site conditions are not acceptable
Manage workload priorities for the assigned site and apply experienced judgment during incidents, non-routine conditions, or competing operational demands
Govern site access under established policy and maintain awareness of who is onsite, why they are onsite, and what authorized work they are performing
Coordinate vendors, contractors, and authorized visitors and hold them to expected standards for safety, housekeeping, communication, and work quality
Perform quality checks before, during, and after physical work affecting the site and verify the work area is returned to normal operating condition
Review completed work for labeling, cable management, housekeeping, restoration, turnover evidence, and overall workmanship before accepting work
Identify recurring vendor performance issues or execution gaps and ensure they are raised through the appropriate follow-up channels
Execute smart hands support and controlled technical intervention on production infrastructure, including physical troubleshooting, break/fix actions, and restoration activities, within approved procedures, training, and authorized work scope

What we offer

Medical, dental and vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care

Fulltime

Sr Technician, Switch

The Senior Site Operations Technician supports the safe, compliant, and reliable...

Location

United States , Worthington

Salary:

33.55 - 60.51 USD / Hour

T-Mobile

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
4 or more years of relevant experience in data center operations, telecom, wireless, transport, field operations, critical environment support, or a similar operational role
Legally authorized to work in the United States
At least 18 years of age

Job Responsibility

Coordinate onsite physical work in accordance with approved incidents, change records, maintenance plans, site procedures, and other authorized work documentation
Verify work authorization, confirm scope aligns to approved records, validate site readiness, and ensure required safeguards and conditions are in place before work begins
Maintain awareness of onsite activity and stop or escalate work when safety, authorization, scope, workmanship, or site conditions are not acceptable
Manage workload priorities for the assigned site and apply experienced judgment during incidents, non-routine conditions, or competing operational demands
Govern site access under established policy and maintain awareness of who is onsite, why they are onsite, and what authorized work they are performing
Coordinate vendors, contractors, and authorized visitors and hold them to expected standards for safety, housekeeping, communication, and work quality
Perform quality checks before, during, and after physical work affecting the site and verify the work area is returned to normal operating condition
Review completed work for labeling, cable management, housekeeping, restoration, turnover evidence, and overall workmanship before accepting work
Identify recurring vendor performance issues or execution gaps and ensure they are raised through the appropriate follow-up channels
Execute smart hands support and controlled technical intervention on production infrastructure, including physical troubleshooting, break/fix actions, and restoration activities, within approved procedures, training, and authorized work scope

What we offer

Medical, dental and vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care

Fulltime

Technician Sr, Quality Assurance

At Bombardier, we design, build and maintain the world’s peak-performing aircraf...

Location

Canada , Mississauga

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

Requires a post-secondary degree, diploma or certificate in Quality, Aeronautical, Mechanical, Industrial or Manufacturing Engineering
Minimum of three (3) years’ experience as a Code 1006 Quality Assurance Technician Jr or equivalent
In-depth knowledge of aerospace manufacturing, industry standards, practices and specifications
Must be a sight-reader of drawings
Must be cognizant of AS9100 and ISO9001 standards
Must be familiar with Engineering, Methods, Work and Material Planning and how they relate to Quality activities
Must possess a strong working knowledge of computer applications including word processing and databases
Able to work in a team environment and must possess team facilitation skills
Requires good organizational skills and the ability to set and prioritize tasks and the ability to work independently

Job Responsibility

Technicians conduct analysis, trend identification and root cause, of non-conformances such as QIR, CAB, and RNCs
Recognizes the need for and initiates corrective and preventive action(s) for product or process discrepancies
Reviews production documentation for compliance and adequacy of inspection call outs and as necessary, develops required inspection criteria for the production of quality products
May review engineering drawings and specifications to ensure that all necessary Quality requirements have been included and may recommend changes to Quality or Engineering Management
Reviews production standards and Functional Test Procedures for correct inclusion of Quality System requirements
May act as an Authorized Quality representative on the Material Review Board (MRB)
Write NOE to support product integrity coordinators for Toronto site
Actions Quality Investigation Reports (QIR) and provides response of corrective and preventive action(s), taking input from inter-site and Supplier Compliance and report(s) to field services, as required. Initiates containment or documentations as required including RFQS. Ensure QIR records are maintained and accessible to everyone
Inter-site and finishing centres CAB (Corrective Action Board) containment and closure
of issues that are assigned Toronto responsibility

What we offer

Insurance plans (Dental, medical, life insurance, disability, and more)
Competitive base salary
Retirement savings plan
Employee Assistance Program
Tele Health Program

Fulltime

Technician Sr., Condition Based Maintenance

This role has experience in the deployment including installation, setup, commis...

Location

United States , Miami

Salary:

Not provided

Carnival Cruises

Expiration Date

Until further notice

Requirements

VA CAT II – Intermediate Vibration Analyst (international recognized standard) - Required
High School Diploma
Additional schooling for engineering training, accreditation and relevant skills and experience (technical college or advanced vocational education)
Must be highly proficient in the use of computer business applications, internet technology and project planning and management tools
Takes initiative with suggesting improvements to existing processes and being involved with active discussions around ideas. These efforts must be solutions driven
Must be capable of multitasking and working under pressure to maintain agreed deadlines. Flexible to working unusual hours to accommodate onboard ship tasks along with supporting meetings and discussions in various global locations or remotely across differing time zones
Excellent written and oral communication skills to provide discussion involvement with complex task management and solution provision
3 years’ experience in maintaining rotating equipment and maintenance management implementing and monitoring CBM asset strategies, preferably in the maritime and or passenger cruise vessel sectors
2 years’ knowledge of predictive technologies include but are not limited to: Vibration Analysis, Oil Analysis and Performance measurement
2 years’ Experience with CBM data collection and analytics software. Preferably Mimic, Emerson CSI2130 and CSI2140 or equivalent

Job Responsibility

Direct implementation of CBM solutions onboard the ships (new and upgrades) including supervision of contractors
Assist the team with any shipboard related CBM queries and resolutions
Assist in the timely calibration and repairs of CBM systems and hardware
Project manage installation of CBM equipment and training on existing vessels or new installations – Remote and onboard with the crew
Conducts training and advances the importance of CBM to the onboard team members. Champions the upholding of company culture and core values to all technical teams they interact with
Provides continuous improvement to each asset maintenance strategy based on condition-based data reporting
Using data collected by ship teams or their own resources from maintenance systems or other performance-based systems like Neptune, this role creates spot check Vibration analysis reports or longer term reporting where the vessels’ teams are managing particular asset issues or warranty situations
Conducts remote analysis of vibration data (spot check or longer-term vessel support)
Analyses incoming reports from third party Condition Monitoring partners assessing quality and validity to ensure the ships’ crew receive realistic recommendations from accurate results
Conducts root cause analysis on equipment failures and determines potential failure solutions utilizing CBM technology. Collaborates with internal shore-based technical operations and asset management teams to improve current capabilities by providing ongoing fault condition support and monitoring

What we offer

Cost-effective medical, dental and vision plans
Employee Assistance Program and other mental health resources
Company paid term life insurance and disability coverage
401(k) plan that includes a company match
Employee Stock Purchase plan
Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion
Vacation Time – All full-time employees at the manager and below level start with 14 days/year
director and above level start with 19 days/year
Sick Time – All full-time employees receive 80 hours of sick time each year
Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends

Fulltime

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Sr. IT Support Technician

Job Description

Job Responsibility

Requirements

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