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The System Engineer job family has responsibility for infrastructure/technical planning, implementation and support activities for systems owned by the CommonSpirit Health Technology Infrastructure team. Specific responsibilities include installing and supporting system hardware and software, performing system upgrades, and evaluating and installing patches and software updates.Responsibilities also include operational support activities such as resolving software and hardware related problems, managing backup and recovery activity, administering technology layers, managing monitoring and alerting functions, performing capacity planning and conducting version management. System Engineerswork closely with architects, infrastructure support, database administrators and application support teams to ensure seamless and quality IT support for CommonSpirit Health customers and alignment with CommonSpirit Health's IT standards, controls and governance. To be successful, individuals must possess a combination of technical, business and leadership skills. This requires an understanding of customers' business needs, processes, and functions. They also require a solid knowledge of IT infrastructure, architecture, applications development and support, networks, and computer operations. In addition, individuals working in this job family must possess excellent communication skills and the ability to influence others. The Senior System Engineer will have a thorough and comprehensive mastery of support platforms/products and environments.They focus a majority of their time on complex engineering, architectural and implementation tasks. Project assignments are large in scope and highly complex. They assist with evaluation, engineering /design and implementation services for new products, technologies and solutions as well as serve as escalation support to Tier 1 and Tier 2 system engineers.
Job Responsibility:
Provides advice, guidance and expertise to promote adoption of methods and tools and adherence to policies and standards
Evaluates and selects appropriate methods and tools in line with agreed policies and standards
Implements methods and tools at project and team level including selection and tailoring in line with agreed standards
Manages reviews of the benefits and value of methods and tools
Identifies and recommends improvements
Contributes to organizational policies, standards, and guidelines for methods and tools
Coordinates and manages planning of the system and/or acceptance tests
Takes responsibility for integrity of testing and acceptance activities and coordinates the execution of these activities
Provides advice and guidance on any aspect of test planning and execution
Identifies process improvements, and contributes to corporate testing standards and definition of best practice
Leads the assessment, analysis, planning and design of release packages, including assessment of risk
Conducts post release reviews
Ensures release processes and procedures are applied and that releases can be rolled back as needed
Identifies, evaluates and manages the adoption of appropriate release and deployment tools, techniques and processes (including automation)
Demonstrates creativity and takes initiative in problem solving. Resolves or facilitates resolution of complex problems for assigned program
Project assignments are large in scope and are highly complex
Provide exceptional customer service to CommonSpirit end users, Business Stakeholders and other members of CommonSpirit ITD
Perform daily production support activities
Participate in team on-call rotations
Perform patching and code deployments across all environments
Lead projects associated to the enhancement, upgrade/patching, or implementation of new or existing software solutions
Coordinate implementation and support efforts between Technology Infrastructure and other CommonSpirit ITD teams
Provide oversight and facilitation of the CommonSpirit IT change management process as it applies to the System Engineering team
Review, recommend and monitor the source code/versioning management function adhering to technical management guidelines
Provide technical leadership and ownership of issues across multiple disciplines and technologies
With oversight from the Principle System Engineer and Management, initiate and facilitates strategic planning activities (capacity planning, process improvement, maintenance, upgrade and end-of-life planning, roadmap development)
Conduct performance tuning and troubleshooting
Build new test and production environments on existing or new hardware as required
Design, implement and maintain a comprehensive monitoring and alerting process across all IT platforms
Identify automation opportunities and implement scripted solutions
Identify technical innovation and process improvement opportunities
Utilize standard tools and methodology to develop system and support performance metrics
Demonstrate potential leadership qualities through team motivation and technical training
Demonstrate comprehensive knowledge & expertise with CommonSpirit Health business processes and routines
Perform crisis management during high-severity operational incidents
Remote eligible
Requirements:
Bachelors Of Arts in Computer Science, Technology, or Business discipline or equivalent experience
Minimum of 7 year of professional experience in an IT technical or infrastructure field
Experience with datacenter and MDF/IDF closet construction design (cabling, racks, power, cooling)
5-7 years of experience with vendor management
Nice to have:
Experience with IIS, .Net and PowerShell
Healthcare industry experience
What we offer:
medical
prescription drug
dental
vision plans
life insurance
paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually)
tuition reimbursement
retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings