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At Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included. Position Summary: Serves as a senior Epic application subject matter expert responsible for the design, build, testing, implementation, integration, and ongoing support of Epic applications and related operational processes. Works closely with operational leaders, IT teams, vendors, and stakeholders to develop solutions that support clinical, financial, and operational workflows. Leads complex projects, integrations, and system enhancements while mentoring junior team members and supporting organizational initiatives.
Job Responsibility
Serve as a senior resource and subject matter expert for Epic applications, workflows, integrations, and operational processes
Independently manage Epic design, configuration, testing, implementation, optimization, and support activities for complex initiatives and integrations involving Epic and non-Epic systems
Collaborate with operational and technical stakeholders to analyze workflows, identify root causes of issues, recommend solutions, and implement system improvements
Lead troubleshooting efforts for complex tickets, enhancements, integrations, and cross-functional system issues
Perform advanced Epic builds, configurations, customizations, and modifications including security changes, order sets, templates, scheduling logic, provider setup, and integrated workflows
Coordinate and manage integrations with third-party vendors and internal applications ensuring successful interoperability and functionality
Participate in system upgrades, release management, integrated testing, maintenance, and enhancement prioritization
Communicate project updates, risks, milestones, and recommendations to leadership, operational teams, and end users
Support user training efforts, develop training materials, and provide guidance to super users and operational leaders
Mentor junior analysts and provide leadership on best practices, operational processes, and project execution
Participate in professional development activities including Epic training, certifications, conferences, and industry forums
Requirements
Bachelor’s Degree required OR Associate’s Degree with 2 additional years of related experience OR High School Diploma/GED with 4 additional years of related experience
Minimum 3 years of Epic Cadance and Referral application support and/or implementation experience performing builds and configurations within targeted Epic applications
Experience supporting operational workflows, troubleshooting complex issues, system analysis, integrations, and user support
Experience presenting technical information to stakeholders and training end users
Epic Cadance
Epic Referrals
Nice to have
Lean Six Sigma Green Belt
Additional ancillary Epic certifications
5+ years of Epic Cadance and Referral application support and build experience
Experience supporting hospital revenue cycle, patient scheduling, finance/billing, or related healthcare operational areas
Experience working as an Epic super-user or within healthcare operational environments
What we offer
flexible schedules
affordable health, vision and dental insurance
child care and student loan subsidies
generous levels of time off
403(b) Retirement Savings plan
Pension
Tuition and certain License and Certification Reimbursement