Sr IT End User Services Specialist

• Provide technical support to staff, ensuring the smooth operation of their hardware, software, and IT services
• Diagnose and resolve technical issues for various devices and applications
• Install/configure equipment
• Provide user training
• Manage support tickets
• Provide desktop hardware support expertise and direction in the implementation of highly complex / enterprise wide cross functional programs or projects
• Lead team in troubleshooting of highly complex hardware, software and system problems
• Work or coordinate on multiple projects, engaged in enterprise wide projects as a team member, sometimes a team leader
• Act as a subject matter expert for multiple areas
• Work with and lead the business and other IT areas in the support, maintenance and deployment of desktop hardware as well as information support processes
• Oversee the EUS team to ensure customer and production support needs are achieved
• Diagnose and resolve highly complex issues and provides guidance to other team members
• Lead team in problem resolution activities
• Work with leadership to develop strategies for problem reporting and resolution to be used by both the customer and team
• Respond to customer requests of high complexity, typically requiring high-level customer service to facility administration and/or VIPs
• Interact with customers and business stakeholders in a courteous and professional manner
• Generate activity and status reports
• Oversee the request fulfillment functions of the team

• Associates degree or Technical Institute degree
• 4-6 years relevant experience in service industry

Healthcare experience

• Medical
• Prescription drug
• Dental
• Vision plans
• Life insurance
• Paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually)
• Tuition reimbursement
• Retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings