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Sr IT End User Services Specialist

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American Nursing Care

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Location:
United States , Redding

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

35.70 - 53.11 USD / Hour
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Job offer has expired

Job Description:

As an IT End User Services Professional, you will provide technical support to staff, ensuring the smooth operation of their hardware, software, and IT services. Every day you will diagnose and resolve technical issues for various devices and applications, install/configure equipment, provide user training, and manage support tickets. To be successful, you will demonstrate strong troubleshooting skills, a comprehensive IT understanding, and excellent customer service, ensuring high end-user productivity and satisfaction.

Job Responsibility:

  • Provide technical support to staff, ensuring the smooth operation of their hardware, software, and IT services
  • Diagnose and resolve technical issues for various devices and applications
  • Install/configure equipment
  • Provide user training
  • Manage support tickets
  • Provide desktop hardware support expertise and direction in the implementation of highly complex / enterprise wide cross functional programs or projects
  • Lead team in troubleshooting of highly complex hardware, software and system problems
  • Work or coordinate on multiple projects, engaged in enterprise wide projects as a team member, sometimes a team leader
  • Act as a subject matter expert for multiple areas
  • Work with and lead the business and other IT areas in the support, maintenance and deployment of desktop hardware as well as information support processes
  • Oversee the EUS team to ensure customer and production support needs are achieved
  • Diagnose and resolve highly complex issues and provides guidance to other team members
  • Lead team in problem resolution activities
  • Work with leadership to develop strategies for problem reporting and resolution to be used by both the customer and team
  • Respond to customer requests of high complexity, typically requiring high-level customer service to facility administration and/or VIPs
  • Interact with customers and business stakeholders in a courteous and professional manner
  • Generate activity and status reports
  • Oversee the request fulfillment functions of the team

Requirements:

  • Associates degree or Technical Institute degree
  • 4-6 years relevant experience in service industry

Nice to have:

Healthcare experience

What we offer:
  • Medical
  • Prescription drug
  • Dental
  • Vision plans
  • Life insurance
  • Paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually)
  • Tuition reimbursement
  • Retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings

Additional Information:

Job Posted:
February 17, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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