Sr. Infrastructure Engineer - M365 Platform and Messaging Job at Owens Corning (Toledo)

Job Description

Owens Corning’s Global Information Services (GIS) provides a technology platform that supports the company’s growing global business needs. The Sr. Infrastructure Engineer – M365 Platform and Messaging is a key member of the Global Infrastructure & Operations (GIO) organization and is responsible for leading the Microsoft 365 capability and associated platform technologies. This role will focus on partnering across GIS, GIO, and with our operations partner to drive business value through execution and problem-solving. The Sr. Infrastructure Engineer – M365 Platform and Messaging is responsible for platform lifecycle management, maintaining system integrity, and leading improvements for Microsoft 365 and Messaging platforms. Key duties include managing M365 license strategy, overseeing hybrid Exchange setups, and owning Teams platform operations.

Job Responsibility

Develop and maintain a strong understanding of Owens Corning specific business processes and operations locally and globally
Build relationships within the organization, cross-functionally, and with key business stakeholders
Understand how IT infrastructure and services are directly aligned with the company's strategic objectives
Assist in monitoring and assessing the health, capacity, and performance of Digital Workplace platforms
Provide technical guidance throughout the lifecycle of Digital Workplace platforms
Collaborate with architecture and operations teams to design and implement enhancements
Establish and maintain engineering standards, templates, and automation patterns for Microsoft 365, Exchange Online, and Teams
Lead backend configuration and optimization of Microsoft 365 services
Evaluate new platform capabilities, features, and tools within M365, messaging, and Teams
Drive engineering-focused problem solving by performing deep‑dive analysis of platform issues
Identify and implement automation opportunities across user lifecycle management, messaging operations, platform configuration, and governance workflows
Collaborate with architecture, security, and operations teams to design and implement enhancements
Act as a technical lead and subject matter expert for infrastructure-related projects and initiatives within the region
Ensure new applications and services are onboarded efficiently
Participate actively in capacity planning and infrastructure design reviews
Work in close partnership with infrastructure operations, security, and application teams
Maintain up-to-date documentation of platform configurations, standards, and engineering decisions for the region
Contribute meaningfully to governance processes
Build and foster a strong partnership with global leaders and stakeholders
Identify areas of waste (process, time, etc.) and ideate and execute action plans to create productivity
Lead or participate in special projects that support the long-term strategic goals of the business and/or organization
Identify opportunities to improve the effectiveness, value, and perception of the function
Invest in personal growth and development, clearly focused on self-learning
Provide guidance to early career engineers and offer technical mentoring
Always strive to elevate the capabilities of the team and GIS organization across the company, drive change management, and technology adoption

Requirements

Bachelor's or master's degree in computer science, engineering, or related field
10+ years of experience in Windows and endpoint architecture, with a focus on enterprise-scale environments
Proven track record of providing technical consultation and collaboration
Understanding of Windows, endpoint management platforms, Microsoft 365, Microsoft Teams and related platforms and services
Proven ability to partner globally and build relationships with leaders and stakeholders across a region
Experience with infrastructure monitoring, capacity planning, and performance tuning
Familiarity with automation tools and scripting for infrastructure management (e.g., Ansible)
Understanding of Artificial Intelligence and its efficient usage in infrastructure environments
Strong analytical and problem-solving skills with a proactive mindset
Effective communication and collaboration across technical and business teams
Ability to manage priorities and contribute to multiple initiatives in a dynamic environment
Experience working and managing relationships with suppliers, vendors, and partners to drive positive outcomes
Experience interacting at multiple levels of an organization with a specific focus on delivering results and strong communication skills
Experienced with IT policies and procedures, methodologies, technology standards, protocols, roadmaps, services, and operations
Demonstrate the ability to be a self-starter with a sense of curiosity and desire to continuously learn and grow
Ability to collaborate and demonstrate a team-oriented partnership with a focus on delivering results
Ability to travel domestically or internationally as required (10-20%)

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Sr. Infrastructure Engineer - M365 Platform and Messaging

Job Description

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