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We are currently seeking a Sr Helpdesk Agent - Remote to join our team in Aiken, South Carolina (US-SC), United States (US). This remote role is for an overnight shift working between the hours of 6pm – 6am CT.
Job Responsibility
Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software and peripherals
Answers the help desk line and responds to users’ requests regarding computer systems
Acknowledges receipt of all user requests within defined service levels
Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information
Maintains user information and documentation
End user support-Service Now-Ticket Creation
End user support-Application Support-ITSM-Incident, Request and Change
Requirements
1+ years of experience in a technical (Level 1) support role
Call center experience
IT Proficiency
Experience with end user support
Knowledge of Windows operating system
Experience with network connectivity troubleshooting, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, Admin Commands
History of excellent attendance and customer service skills
Nice to have
Call center experience
IT Proficiency
Experience with end user support
Knowledge of Windows operating system
Experience with network connectivity troubleshooting, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, Admin Commands
What we offer
Medical insurance
Dental insurance
Vision insurance with an employer contribution
Flexible spending or health savings account
Life and AD&D insurance
Short- and long-term disability coverage
Paid time off
Employee assistance
Participation in a 401k program with company match