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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Sr Guest Assistant

Vietnam, Can Tho Employment contract · Job Posted November 02, 2025
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Job Description

Marriott International is seeking a Sr Guest Assistant for their Legacy Mekong Can Tho Autograph Collection hotel. Responsibilities include managing guest check-ins, check-outs, filing documentation, resolving guest queries, coordinating with housekeeping, maintaining professional standards, and complying with company policies. The position welcomes candidates who value inclusivity and diversity. Marriott International ensures equal opportunity and celebrates the unique backgrounds of associates.

Job Responsibility

  • Welcome and acknowledge guests according to company standards
  • Anticipate and address guests’ service needs
  • Assist individuals with disabilities
  • Thank guests with genuine appreciation
  • Speak using clear and professional language
  • Answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships
  • Support team to reach common goals
  • Listen and respond appropriately to the concerns of employees
  • Comply with quality assurance standards
  • Stand, sit, or walk for an extended period of time
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • Perform other reasonable job duties as requested by Supervisors.

Requirements

  • Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
  • Secure payment
  • activate/reissue room keys
  • Ensure rates match market codes, document exceptions
  • Verify/adjust billing for guests
  • Communicate to appropriate staff when guests are waiting for an available room
  • Advise guest of messages
  • Clear departures in computer system
  • Coordinate with Housekeeping to track room status and guest concerns
  • File guest paperwork or documentation
  • Operate telephone switchboard station
  • Run and check daily reports, contingency lists, and credit card authorization reports
  • Supply guests with directions and information
  • Answer, record, and process all guest calls, requests, questions, or concerns, and follow up to ensure each has been met to guests’ satisfaction
  • Arrange transportation for guests/visitors
  • Count and secure bank at beginning and end of shift
  • Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change
  • Notify Loss Prevention/Security of any reports of theft.

What we offer

  • Equal opportunity employer
  • Non-discrimination on any protected basis, including disability and veteran status
  • Access to a diverse and inclusive environment.
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