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Aim of the position: The Collection Specialist is responsible for managing the performance of the assigned customer account group and mitigating related financial risks. This includes ensuring that payments for customer invoices are received on time and in the correct amount, investigating discrepancies, and resolving any payment issues. This role requires working afternoon shifts Mon-Fri from: 1:30 PM to 10:00 PM
Reviewing customer accounts to identify discrepancies, adjustments, or missed payments, and initiating issue resolution
Tracking actions and updating customer records to document contact dates, issues, and resolutions, and scheduling follow-ups
Monitoring credit release screens to ensure shipments are executed in a timely manner and accounts remain within assigned terms and credit limits
Responding to payment-related customer claims
Providing statements, invoice copies, and supporting documentation to customers
Participating in projects
Collaborating with Sales, Operations, Treasury, Accounts Payable, and Cash Application teams
Performing any other activities that contribute to the reduction of outstanding customer balances, elimination of aged debt, improvement of customer satisfaction, and enhancement of processes
Performing all other tasks assigned by the immediate supervisor
Requirements:
High school education
Knowledge of the main finance procedures
Fluent English
Minimum 3–5 years of collection experience/AR experience, preferably in an SSC environment