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This role acts as a technical leader supporting network operations and mentoring junior technicians in technical theory and operational discipline. It provides technical direction and support for network performance, outage resolution, and project-related escalations within and outside the immediate team. The role requires advanced understanding of radio access networks, backhaul, disaster recovery, data services, and location-based services. Success is measured by effective project management, technical issue resolution, process improvements, and team development. The work impacts organizational network reliability and customer service through improved operational efficiency and technical expertise.
Job Responsibility:
Provide technical direction and support to improve network performance and resolve outages within and beyond the immediate team
Lead key projects and initiatives, guiding junior technicians and reporting progress and challenges effectively
Identify and develop process improvements related to maintenance and repair activities, recommending implementation to management
Create training materials and facilitate training sessions to maintain and enhance team technical skills and knowledge
Also responsible for other duties/projects assigned by business management as needed
Requirements:
Bachelor's Degree OR combination of education and experience deemed equivalent
4-7 years - Experience in Switch operations and maintenance, with a proven track record of success
4-7 years - Wireless telecommunications or other related experience
Radio Frequency Engineering
Nokia RAN equipment and Ceragon Microwave Equipment experience
Electronics
Problem Solving / Troubleshooting - Solves problems using creativity and innovation
Computer Fluency with ability to use programs such as Microsoft Office Suite
Communication
Excellent verbal and written communication skills
Attention To Detail
Self-motivated
exhibits initiative in achieving company goals and objectives
Leadership skills and ability to prioritize and complete multiple tasks
Able to work both independently and in a team environment
Flexibility with ever-changing environments and priorities
Flexible hours are a must. Day and night work is part of the job, as well as being part of an on-call rotation for the market, which includes weekends and holidays
At least 21 years of age to drive a company vehicle
Legally authorized to work in the United States
Nice to have:
Acceptable areas of study include Vocational/Technical Training or related field