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Stanford Health Care Logo Stanford Health Care · IT - Administration

Sr Field Services Technician

United States, PALO ALTO 43.77 - 56.90 USD / Hour · Job Posted April 24, 2026
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Job Description

The Field Services Technician II is responsible for providing work direction to field technicians responsible for onsite installation, configuration, repair, and maintenance for a variety of end user and network devices at SHC locations across the San Francisco Bay Area. The Field Services Technician II will additionally provide L2/L3 support as required and work with the SHC Service Desk and desktop engineering teams to identify and remediate recurring issues

Job Responsibility

  • Monitor technician activity across SHC field locations, optimizing support and providing escalated technical assistance as required
  • Work with desktop and network engineering and network teams to identify, diagnose, and resolve recurring incidents in the field
  • Resolve escalated service delivery issues and interact regularly with IT customers, including communicating issues to the appropriate internal stakeholders, and support communications to the field regarding service delivery issues
  • Perform root cause analysis on recurring issues and communicate results with desktop engineering, network engineering, and service desk teams
  • Provide service and customer support during field visits or dispatches, representing SHC IT in a professional and businesslike manner
  • Oversee all onsite installation, configuration, repair, and maintenance of desktops, laptops, tablets, mobile devices, associated peripherals, and related software
  • Oversee onsite initial basic network troubleshooting, port activation and deactivation at SHC locations
  • Oversee onsite updates, configuration changes, and installations of hardware and software, and diagnose technical problems to determine proper solutions
  • Assist field technicians with diagnosing problems before arrival, determining needed parts and documentation to minimize down time and multiple trips
  • Determine whether OEM parts or assistance is required and coordinate OEM vendor parts or assistance as required
  • Provide technical support and setup during special events at SHC locations such as conferences
  • Complete accurate and timely updates in Asset Management tracking system
  • Maintain and track asset data including but not limited to warranty, license, and maintenance information for technology service assets across the SHC environment
  • Coordinate and manage asset audits and manage exceptions through a remedial action management process
  • Ensure process compliance by managing the remedial / corrective action management process for any breaches that occur throughout the lifecycle
  • Ensure equipment is per the defined SHC standards
  • Work closely and build relationships with SHC vendors
  • Consult with Project Managers for procurement of IT hardware for projects and manage procurement

Requirements

  • Four year college degree or advanced certifications (e.g. Microsoft Office Specialist (MOS) Expert or Master, Microsoft Certified Solutions Associate: Office 365
  • Five (5) years of related work experience
  • experience in a healthcare IT environment preferable
  • Experience troubleshooting, repairing and supporting the following (or similar): Windows 7, Windows 8, and Mac operating systems, as well as common applications (e.g., MS Office, Outlook, VPN)
  • HP, Dell, Tangent, and Apple desktop/laptop hardware systems
  • OEM certification or at least 3 years of documented service required on at least 2 hardware systems required
  • Apple (iPad) and other common tablet computing devices
  • Printers, monitors, external hard-drives, network interface cards, etc.
  • Cisco routers (e.g., 36XX, 76XX, ASR 1XXX)
  • Cisco switches (e.g., Catalyst, Nexus)
  • Cisco wireless access points (e.g., Aironet)
  • Associated networking devices (e.g., LAN Controllers, WAN Optimizers)
  • MCSA Windows 7, MCSA Windows 8, and CompTIA A+ required
  • Excellent customer service orientation and verbal communication skills
  • ability to work in the field with accuracy and minimal direction
  • DL - Driver’s License – Any US State.
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