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Sr. Field Performance Technician

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Sunrun

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Location:
United States , Fresno

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Category:
Energy

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Contract Type:
Not provided

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Salary:

27.73 - 36.97 USD / Hour
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Job Description:

The Field Performance Technicians are responsible for the management, scheduling, and completion of all service and warranty related work. The Field Service / Field Performance Technician must have the ability to work both independently and as a member of the Performance O&M team. This position will interact closely with the customers, Branch Manager, the Senior Electrical Foreman, Construction Supervisor and the centralized scheduling Field Service Team.

Job Responsibility:

  • Organize, lead, and maintain the warranty and service schedule
  • Work with the Electrical Foreman, Construction Supervisor and the Branch Manager to allocate labor resources to service and warranty projects as needed
  • Assist with training and development for Field Service Technicians and Field Communications Technicians
  • Lead regular meetings to align and train the local field service team on best practices
  • Support the on-boarding and training of new members of the field performance team
  • Regularly exceed defined goals for field performance key performance indicators including but not limited to turnaround time, experience rating and average dispatches completed
  • Assist with other tasks including inspections and site audits when assigned

Requirements:

  • 1 - 3 years of previous field construction or solar experience required
  • PV design or PV electrical experience is preferred
  • High School diploma is required
  • Must maintain a clean driving record with the ability to pass a driving background check
  • Must be 21 years of age and possess a valid driver’s license
  • Valid state or local Electrical Journeyman certification or license preferred
  • Knowledge of the NEC and applicable codes and standards
  • Must be a motivated team player, looking to succeed
  • Proven track record of excellent customer service
  • Excellent verbal and written communication skills
  • Excellent organizational and time management skills
  • Strong computer skills
  • Electrical/PV Installation Knowledge: Working knowledge of current NEC codes
  • Ability to interpret single line drawings and PV systems from roof to meter
  • Demonstrates knowledge of electrical principles as it pertains to solar interconnection/tie-in and code and how PV systems operate
  • Understands interconnection activities
  • Understands basic construction principles
  • Safety: Adheres to company safety policies and procedures including ability to identify and report safety hazards, and the ability to encourage others to work safely
  • Customer Service: Ability to establish rapport, build relationships and loyalty with external and internal customers and coworkers, and remains tactful when communicating
  • Results Driven: Proven ability to meet deadlines and key metrics
  • Works independently, as a team player, and drives results in a fast paced, team based environment
  • Must be willing to assist teammates and build strong relationships to achieve company and department goals
  • Problem Solving: Solid logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner
  • Exercises good judgment
  • Takes ownership of issues or questions and will escalate problems to the appropriate persons and follow up accordingly with the customer
  • Knows when to involve supervisors
  • Ability to transport materials and equipment to complete assigned job tasks (up to 50 pounds frequently and up to 100 pounds with assistance)
  • Ability to work on rooftops with various angles and surfaces which requires frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balance
  • Ability to climb ladders
  • Ability to work in outdoor weather conditions including but not limited to: excessive noise, extreme heat, extreme cold, wet environment, and humidity
  • Ability to frequently utilize hand functions requiring fine motor skills, including but not limited to: fine manipulation, grasping, and pinching
  • Ability to work within the safe range of equipment such as ladders, fall protection harnesses and other personal protective equipment
  • Ability to work and maintain balance on roofs and other areas of height
  • Ability to work in the sun and possibly low light conditions
  • Ability to walk on rafters, roof tiles, and roof shingles without damage
  • Ability to distinguish colors such as red, black, yellow, white, green
  • Ability to work in confined spaces such as attics, basements, and crawl spaces which requires kneeling and crouching
  • Ability to hear verbal commands and warnings
  • Ability to work with chemicals using appropriate protections

Nice to have:

  • PV design or PV electrical experience
  • Valid state or local Electrical Journeyman certification or license
What we offer:
  • Medical/Dental/Vision Insurance
  • Life Insurance
  • Disability Insurance
  • 401k Plan + Company Match
  • Stock Purchase Plan
  • Paid Vacations/Holidays
  • Paid Baby Bonding Leave
  • Employee Discounts
  • PowerU - 100% Funded Education Programs
  • Employee Donation Matching
  • Volunteer Hour Rewards

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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