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As a Sr. Facilities Help Desk Coordinator, you will be responsible for handling larger and more complex scale project. This role works closely with both internal and external stakeholders to ensure our stores are not only meeting O'Reilly standards but also all jurisdictional requirements. Repair requests will come through phone, email, and the Maintenance and Repair System (MARS).
Job Responsibility
Initiate, oversee, and execute large facility maintenance repairs in a cost effective and timely manner
This role is responsible for field repair requests via email, phone calls or MARS
Provides cost per repair, defines scoped of works and repairs, responsible for all internal and external communication
Process the service request to determine responsibility of repair by review of leases, exhibits and warranty timelines within Lucernex/MARS in order to delegate to appropriate party
Interface with other departments, jurisdictions, contractors, and field operations to ensure that repairs and completed
Continually search and propose more economical and efficient ways of handling repairs
All other duties as assigned
Requirements
3+ years’ experience in the construction, maintenance, HVAC, electrical or related trades experience
Excellent Customer Service
Ability to multitask
Experience working with Microsoft Office
What we offer
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One